Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
The Network Support Technician provides network infrastructure support for all locations within the Service Operation North America (SONA) footprint (9 sites) and acts as a resource for all Volvo Americas sites in network standardization and support. This position occurs as part of the Onsite Americas team, within the Infrastructure and Onsite Services (IOS) unit of Volvo’s Group IT Organization.
In this role it is critical to work together with regional and global colleagues to deliver new and upgraded infrastructure for business solutions and the end-user IT environment. This includes, but is not limited to, hosting platforms (typically x86), Windows OS, LAN (wired and wireless), Windows enterprise client solutions for office and warehouse, personal mobility, and specialized warehouse devices such as bar code scanners, forklift mounted hardware, and specialized printing technology. These technologies are highly standardized in Volvo Group IT business practice and much of the work is conducted according to standard processes and methodologies. Most server and network hardware is configured according to Standard Operating Environment (SOE) specifications, common throughout Volvo’s global network.
Core Responsibilities
• Provide localized time critical support of a global network infrastructure in the Distribution Center environment.
• Provide support/maintenance of standard infrastructure components on behalf of our Infrastructure supplier.
• Expert understanding of Cisco switching and routing.
• Expert in Cisco Wired and Wireless LAN equipment and technologies
• Proficient in complex testing / analysis of all elements of network infrastructure.
• Proficient in network device troubleshooting (wired/wireless/device).
• Proficient in managing the change process in a production environment.
• Proficient knowledge of IP Telephony and convergences of technology as related to voice and data communications.
• Provides project implementation support to meet business objectives.
• Provides support and resolution for escalated communications problems.
• Follows company guidelines and procedures for trouble resolution and work effort reporting.
• Assist and implement daily adds, moves, and changes, including cabling infrastructure, and hardware (Racks, WIC’s, Patch Panels, Copper & Fiber Hardware).
• Coordinate network activities within the Onsite Americas team, within the Infrastructure and Onsite Services (IOS) unit of Volvo’s Group IT Organization.
• Taking ownership and driving resolutions to ensure customer satisfaction.
Who are you?
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
• 5-10 years of experience with LAN technologies, including multiple network operating systems (topologies and Wide Area Networking).
• Bachelor’s Degree in Computer Science, or the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
• 5-10 years experience working in a highly matrixed organization.
• Ability to work in a team environment managing multiple priorities.
• Motivated with a strong sense of urgency.
• 5-10 years’ experience supporting manufacturing operations in the transportation industry.
• A current Cisco CCNA certification.
• ITIL v4 Foundation is a plus.
• BlueCat (any) certification is a plus
Ready for the next move?
If you want to make a real impact in your career, the transportation business is where you want to be. Apply today!
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $83,500.00 - $103,100.00 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
In addition to a solid package of compensation and benefits, plus you will enjoy:
• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Volvo Group Digital Technology & Operations (DTO) is a new division. The organizational set up is structured around domains, digital products with functions for digital excellence to deliver outstanding customer experience.
Joining the new DTO division means being part of a fast-moving digital product-oriented organization where teams truly own what they build from idea to delivery. In DTO, we work in agile, cross-functional teams, mastering the latest technology, and creating outstanding digital experiences that make a real difference for our colleagues and Volvo Group customers around the world. We put people first and build our culture on trust, passion, customer success, change, and performance. If you want to grow, collaborate across functions and entities, and help shape the future of digital products within Volvo Group, DTO is a great place to be.
In some countries and for specific positions within Volvo Group Digital Technology & Operations, background checks may be required, in accordance with local laws & regulations. If this is applicable to the role you have applied for, you will be informed.