Job description

Help Desk Specialist Location: Springfield , VA, 20598 Clearance: TS/SCI Job Description: The Help Desk Specialist will provide technical support and assistance to end-users regarding software, hardware, and network-related issues. The specialist will be responsible for troubleshooting and resolving technical problems, documenting issues and resolutions, and escalating complex problems to higher-level support teams. Responsibilities: • Provide technical support and assistance to end-users via phone, email, or in-person. • Troubleshoot and resolve technical problems related to software, hardware, and network issues. • Document issues and resolutions in a help desk ticketing system. • Escalate complex problems to higher-level support teams. • Assist with the installation, configuration, and maintenance of hardware and software. • Provide training and guidance to end-users on software and hardware usage. • Perform other related duties as assigned. Requirements: • Bachelor's degree in Computer Science or related field • 3+ years of experience in a help desk or technical support role • Strong knowledge of Windows operating systems, Microsoft Office Suite, and network protocols • Excellent communication and customer service skills • Ability to work independently and in a team environment. • Strong problem-solving and analytical skills • Ability to prioritize and manage multiple tasks and projects. Benefits: • 401(k) • Dental insurance • Flexible spending account • Health insurance/Vision insurance • Life insurance

Requirements

Must-haves

Help Desk Specialist
Location: Springfield , VA, 20598
Clearance: TS/SCI
Provide technical support and assistance to end-users via phone, email, or in-person.
Troubleshoot and resolve technical problems related to software, hardware, and network issues.
Document issues and resolutions in a help desk ticketing system.
Escalate complex problems to higher-level support teams.
Assist with the installation, configuration, and maintenance of hardware and software.
Provide training and guidance to end-users on software and hardware usage.
Perform other related duties as assigned.
Bachelor's degree in Computer Science or related field
3+ years of experience in a help desk or technical support role
Strong knowledge of Windows operating systems, Microsoft Office Suite, and network protocols
Excellent communication and customer service skills
Ability to work independently and in a team environment.
Strong problem-solving and analytical skills
Ability to prioritize and manage multiple tasks and projects.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: paycor
Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance

Dental

Vision

401(K)