Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! ***Location: Remote (California State). Candidates within 50 miles of San Diego / Riverside / San Bernardino (preferred). *** This role supports and grows accounts in the public safety sector by driving sales and managing customer relationships for first responders. It involves generating sales opportunities, renewing contracts, analyzing accounts, and maintaining accurate data entry and system navigation. The role requires continuous training to maintain product knowledge and meet productivity and sales goals based on defined metrics. Success is measured by achieving sales targets, customer retention, and adherence to ethical and professional standards. The work impacts the organization by delivering public safety solutions and ensuring high standards of service for customers in critical sectors. Job Responsibilities : Generate sales opportunities and exceed monthly sales, renewal, and churn targets by contacting leads and managing customer inquiries Build and maintain customer relationships to identify up-sell and renewal opportunities while resolving account issues effectively Perform accurate and efficient data entry, system navigation, and independent analysis to support account management Engage in continuous training to maintain up-to-date product and service knowledge and meet quality standards Meet or exceed productivity and sales goals through consistent performance monitoring and improvement Demonstrate professional conduct by adhering to ethical standards and supporting an inclusive team environment Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience : High School Diploma/GED (Required) 2-4 years Experience selling within the Public Safety vertical (Preferred) 2-4 years Experience in the Public Safety industry (Preferred) 2-4 years Demonstrated track record of sales success in business sales (B2B) (Preferred) 2-4 years Experience in Wireless Industry/Telesales/Technical Sales (Preferred) Knowledge, Skills and Abilities : Collaboration (Required) Communication (Required) Contract Renewals (Required) Customer Relationship Management (CRM) (Required) Detail-Oriented (Required) Microsoft Office (Required) Presentations (Required) Problem Solving (Required) Sales Analysis (Required) Telecommunications (Required) At least 18 years of age Legally authorized to work in the United States Travel : Travel Required (Yes/No): Yes DOT Regulated : DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Total Target Cash Pay Range: $109,700 - $197,800, inclusive of target incentives Base Pay Range: $65,820 - $118,680 The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, paylookup.t-mobile.com At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don t stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com . Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Requirements

Must-haves

Job Responsibilities : Generate sales opportunities and exceed monthly sales, renewal, and churn targets by contacting leads and managing customer inquiries
Build and maintain customer relationships to identify up-sell and renewal opportunities while resolving account issues effectively
Perform accurate and efficient data entry, system navigation, and independent analysis to support account management
Engage in continuous training to maintain up-to-date product and service knowledge and meet quality standards
Meet or exceed productivity and sales goals through consistent performance monitoring and improvement
Demonstrate professional conduct by adhering to ethical standards and supporting an inclusive team environment
Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience : High School Diploma/GED (Required)
Knowledge, Skills and Abilities : Collaboration (Required)
Communication (Required)
Contract Renewals (Required)
Customer Relationship Management (CRM) (Required)
Detail-Oriented (Required)
Microsoft Office (Required)
Presentations (Required)
Problem Solving (Required)
Sales Analysis (Required)
Telecommunications (Required)
At least 18 years of age

Nice-to-haves

Location: Remote (California State). Candidates within 50 miles of San Diego / Riverside / San Bernardino (preferred). ***
2-4 years Experience selling within the Public Safety vertical (Preferred)
2-4 years Experience in the Public Safety industry (Preferred)
2-4 years Demonstrated track record of sales success in business sales (B2B) (Preferred)
2-4 years Experience in Wireless Industry/Telesales/Technical Sales (Preferred)

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off