Job description

The Community Manager, Network Management will lead engagement and growth strategies for key expert populations within GLG’s Network, with a focus on the Technology Media and Telecom sector. This is both a strategic and execution-focused role — ideal for someone who enjoys owning a vertical, solving problems, and driving measurable impact through both thought leadership and hands-on execution. This role is responsible for driving the health and value of the Network by improving expert activation, retention, and client impact. The Community Manager will collaborate closely with cross-functional teams — including Network Management, Member Success, Product, Engineering, Client Solutions, Events, and Marketing to enhance expert experience and deliver commercial value aligned to GLG’s broader strategy. KEY RESPONSIBILITIES The Community Manager, Network Management will be responsible for the following: End-to-end population management Act as the internal subject matter expert and strategic owner of the Technology Media & Telecom expert population, identifying commercial opportunities and building internal awareness of the sector's nuances and priorities Develop and execute population-specific engagement and retention strategies to ensure Network Members are discoverable, high-quality, and ready to engage with GLG clients Quantify demand for and supply of Network Members in the TMT sector based on the needs of the business Conduct gap analyses to identify and address areas for new recruitment, expert activation, or improved targeting Network Member advocacy Serve as the voice of Network Members within internal teams, advocating for improvements to their experience throughout the lifecycle Partner with Member Success, Product, and Engineering to enhance onboarding, matching, and retention workflows for TMT experts Internal collaboration and optimization Partner with Client Solutions, Data, Product, Engineering, and Member Success to coordinate expert-related initiatives and ensure alignment across teams Ensure TMT experts are surfaced and effectively used by GLG clients, improving utilization and impact Insights and best practices Gather insights from managing the TMT population and share learnings across the Network Management team to shape playbooks and scale best practices DESIRED OUTCOMES Increase engagement within the TMT expert population, as measured by metrics such as accept rates, invite/paid ratios, and total project volume (TPV) Reduce missed demand for the population, working with data analytics and the client segments to measure and track. Increase number of unique Network Members actively contributing to captured demand, as measured by utilization rate of the population. This will involve both recruiting new members into the population, activating existing members, and ensuring the population is discovered and used by GLG clients. IDEAL EXPERIENCE 5–7+ years of experience in a product, marketing, program management, or similar capacity 3–5 years of post-graduate work experience in the Technology Media & Telecom sector or a related field (e.g., semiconductors, enterprise software, cloud infrastructure, AI and machine learning, telecommunications, streaming and digital media, adtech, cybersecurity, or consumer electronics), with a strong grasp of industry dynamics, roles, and terminology. Familiarity with expert types, knowledge needs, and commercial trends within the Technology Media & Telecom sector. Strong data fluency — able to interpret and use quantitative insights to drive decision-making Demonstrated performance and business judgment in areas such as client service, project execution, relationship management, or business development Comfortable working in an ambiguous, fast-paced, entrepreneurial environment Creative thinker with an adaptive mindset and a proactive approach to problem-solving Effective communicator and collaborator with experience driving cross-functional change Proficient in PowerPoint and comfortable presenting to senior internal stakeholders Highly organized with strong attention to detail and ability to manage multiple priorities What We Offer: Benefits: All U.S. GLGers also have access to benefits such as : Comprehensive medical, dental and vision coverage effective on your first day of employment Flexible paid time off. No pre-determined limits on vacation time, plus 10 company holidays 401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting) Tuition reimbursement program for eligible courses including language skills courses Paid parental leave, adoption and surrogacy reimbursement Free wellbeing support with the Calm app, Maven and EAP, and free long-term therapy & counselling assistance through Pathways Other work perks and benefits available based on final job location Compensation: GLG is committed to fair and equitable compensation practices. Actual compensation is based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. Certain roles may also be eligible for incentive compensation. The anticipated hiring base salary range for this role is: $98,000 — $100,000 USD About GLG / Gerson Lehrman Group GLG is the world’s leading platform for trusted human expertise. We connect global decision-makers—from hedge fund managers and private equity partners to strategy leaders at Fortune 500s—with the specific, authoritative voices required to answer their most critical questions. At GLG, you are an extension of our clients' core teams. You will work at the intersection of industries and global markets, navigating high-stakes challenges across the full spectrum of their strategic initiatives. Operating within the industry’s most trusted research environment, you’ll help our clients capture the nuanced perspectives that drive smarter, faster business outcomes. We are a global team of pragmatic problem-solvers who mirror the intensity of the markets we serve. If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented. Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

Requirements

Must-haves

The Community Manager, Network Management will be responsible for the following:
End-to-end population management
Develop and execute population-specific engagement and retention strategies to ensure Network Members are discoverable, high-quality, and ready to engage with GLG clients
Quantify demand for and supply of Network Members in the TMT sector based on the needs of the business
Conduct gap analyses to identify and address areas for new recruitment, expert activation, or improved targeting
Network Member advocacy
Serve as the voice of Network Members within internal teams, advocating for improvements to their experience throughout the lifecycle
Partner with Member Success, Product, and Engineering to enhance onboarding, matching, and retention workflows for TMT experts
Internal collaboration and optimization
Partner with Client Solutions, Data, Product, Engineering, and Member Success to coordinate expert-related initiatives and ensure alignment across teams
Ensure TMT experts are surfaced and effectively used by GLG clients, improving utilization and impact
Insights and best practices
Gather insights from managing the TMT population and share learnings across the Network Management team to shape playbooks and scale best practices
Increase engagement within the TMT expert population, as measured by metrics such as accept rates, invite/paid ratios, and total project volume (TPV)
Reduce missed demand for the population, working with data analytics and the client segments to measure and track.
5–7+ years of experience in a product, marketing, program management, or similar capacity
Familiarity with expert types, knowledge needs, and commercial trends within the Technology Media & Telecom sector.
Strong data fluency — able to interpret and use quantitative insights to drive decision-making
Demonstrated performance and business judgment in areas such as client service, project execution, relationship management, or business development
Comfortable working in an ambiguous, fast-paced, entrepreneurial environment
Creative thinker with an adaptive mindset and a proactive approach to problem-solving
Effective communicator and collaborator with experience driving cross-functional change
Proficient in PowerPoint and comfortable presenting to senior internal stakeholders
Highly organized with strong attention to detail and ability to manage multiple priorities

Nice-to-haves

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Keywords to mirror

aimachine learning

Platform: greenhouse
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Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Parental Leave