Job description

Position Summary... What you ll do... Role summary: This Senior Manager, Software Engineering position is responsible for leading the engineering strategy, development, modernization, and operational excellence of enterprise CRM applications that enable Customer Care associates to efficiently support customers across channels. The role leads the engineering team with end-to-end ownership of architecture, development, delivery, scalability, and reliability, while partnering with Product, Business, and Engineering teams to deliver scalable CRM capabilities. This leader drives engineering excellence and platform modernization while developing a high-performing team through strong technical leadership, coaching, and mentoring. About the team: The Customer Care Technology team delivers outstanding service experiences to millions of Walmart customers and agents globally. Comprising software engineers, data scientists, and machine learning experts, the team advances GenAI technology within complex enterprise systems. As part of Walmart Global Tech’s Corporate Tech &Services , it collaborates closely with product, business, and UX partners to drive measurable business outcomes. Focused on innovation, reliability, and scalability, the team leverages cloud-native architectures and AI agents to enhance operational excellence and customer impact, supporting Walmart’s mission to help customers save money and live better. What you'll do: Lead engineering teams responsible for the development, modernization, and support of enterprise CRM applications. Own end-to-end technical delivery, including architecture, development, testing, deployment, reliability, and operations. Partner with Product, Business, UX, and Architecture teams to deliver scalable CRM capabilities and integrations. Drive CRM modernization and migration from legacy platforms while building reusable, extensible solutions. Ensure engineering excellence across quality, security, performance, CI/CD, automated testing, and observability. Manage technical dependencies, delivery risks, and operational issues while ensuring platform stability and scalability. Build and develop a high-performing engineering team through hiring, coaching and performance management. Drive technical strategy and roadmap execution while communicating priorities, progress, and risks to leadership. What you'll bring: Strong technical judgment and experience with enterprise-scale architectures, distributed systems, APIs, cloud technologies, DevOps, and CI/CD, with a focus on scalability, reliability, security, and performance. Strong people leadership with experience building, coaching, and developing high-performing engineering teams. Excellent cross-functional collaboration and communication skills with Product, Business, and Engineering leaders. Demonstrated success in stakeholder management, coordinating cross-functional teams to deliver complex technical projects on time. Proficiency in project management, milestone tracking, and capacity planning to drive operational excellence. Experience with AI/GenAI-enabled CRM or Customer Care solutions is a plus. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see one.walmart.com . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart . The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock ㅤ ㅤ ㅤ ㅤ ‎ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years’ experience in software engineering or related area. Option 2: 7 years’ experience in software engineering or related area. 2 years’ supervisory experience. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years' experience in software engineering or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture. Primary Location... 805 Se Moberly Ln., Bentonville, AR 72712, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Requirements

Must-haves

Position Summary...
Lead engineering teams responsible for the development, modernization, and support of enterprise CRM applications.
Own end-to-end technical delivery, including architecture, development, testing, deployment, reliability, and operations.
Partner with Product, Business, UX, and Architecture teams to deliver scalable CRM capabilities and integrations.
Drive CRM modernization and migration from legacy platforms while building reusable, extensible solutions.
Ensure engineering excellence across quality, security, performance, CI/CD, automated testing, and observability.
Manage technical dependencies, delivery risks, and operational issues while ensuring platform stability and scalability.
Build and develop a high-performing engineering team through hiring, coaching and performance management.
Drive technical strategy and roadmap execution while communicating priorities, progress, and risks to leadership.
Strong technical judgment and experience with enterprise-scale architectures, distributed systems, APIs, cloud technologies, DevOps, and CI/CD, with a focus on scalability, reliability, security, and performance.
Strong people leadership with experience building, coaching, and developing high-performing engineering teams.
Excellent cross-functional collaboration and communication skills with Product, Business, and Engineering leaders.
Demonstrated success in stakeholder management, coordinating cross-functional teams to deliver complex technical projects on time.
Proficiency in project management, milestone tracking, and capacity planning to drive operational excellence.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years’ experience in software engineering or related area.
Option 2: 7 years’ experience in software engineering or related area.
2 years’ supervisory experience.

Nice-to-haves

Experience with AI/GenAI-enabled CRM or Customer Care solutions is a plus.
Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

machine learningaici/cdaccessibility

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto

Paid Time Off

Parental Leave