Job description

Front Line Manager - S&M - Digital Marketing Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description Responsibilities Checking various sources of PO inflow (EDI queue, Fax / email inbox & USPS) periodically Entering orders in the business ERP within given TAT Proactively manage product allocation on the orders. Ensuring delivery note on sales orders gets created in a timely fashion. Coordinating with shipping facilities to get the product shipped to customers. Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery) Coordinating with demand control team to obtain availability dates of short / unavailable items on customer’s order. Coordinating with customers to obtain substitutes (replacement items) for unavailable items and share availability dates. Support customers with pool date coordination, rush shipment arrangements, and problem resolution. Order track and trace when shipped out of the shipping facility and share real time updates with the customer. Communicating with customers about various process updates such as (Order Qty or Date changes, different updates on availability, delivery, etc). Daily maintenance in SAP which would include reviewing error reports with the order management tool: ZORD Analyzing order trend of customers and raise flag if variation experienced. Work as a team to process any ad hoc request promptly Deliver quality customer service by researching and responding to all internal & external stakeholders’ inquiries quickly, effectively and professionally. Ability to analyze and resolve problems before escalating to the next level. Good understanding of upstream and downstream OTC processes Good communication skills (written & spoken) Strong analytical mindset, problem solving and organization skills. Proficiency with system applications, especially MS Office (outlook, excel, word, power point etc.) Experience in customer service and or supply chain and order management. Good written and spoken communication skills. Possess ability to handle multiple tasks at a given time. Demonstrate ability to collaborate and partner with internal and external stakeholders. Qualifications Bachelors - Business Administration, Bachelors - Communication, Bachelors - Marketing, Bachelors - Sales, Masters - Marketing Certifications Certified Digital Marketing Professional - Digital Marketing InstituteDigital Marketing Institute Required Skills Digital Marketing Analytics, Marketing Analytics, Media And Communications, Salesforce (Software), Sales Force Effectiveness Language English (Required) Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - S&M - Digital Marketing Remote Type - Hybrid Work Shift - Day Job (United States of America) The approximate annual base compensation range for this position is: 34,200 to 42,500 USD “Los Angeles California-based candidates are not eligible for this role” The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity. Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000 coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.

Requirements

Must-haves

Front Line Manager - S&M - Digital Marketing
Ready to turn bold ideas into real-world impact?
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .
Responsibilities Checking various sources of PO inflow (EDI queue, Fax / email inbox & USPS) periodically
Entering orders in the business ERP within given TAT
Proactively manage product allocation on the orders.
Ensuring delivery note on sales orders gets created in a timely fashion.
Coordinating with shipping facilities to get the product shipped to customers.
Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery)
Coordinating with demand control team to obtain availability dates of short / unavailable items on customer’s order.
Coordinating with customers to obtain substitutes (replacement items) for unavailable items and share availability dates.
Support customers with pool date coordination, rush shipment arrangements, and problem resolution.
Order track and trace when shipped out of the shipping facility and share real time updates with the customer.
Communicating with customers about various process updates such as (Order Qty or Date changes, different updates on availability, delivery, etc).
Daily maintenance in SAP which would include reviewing error reports with the order management tool: ZORD
Analyzing order trend of customers and raise flag if variation experienced.
Work as a team to process any ad hoc request promptly
Deliver quality customer service by researching and responding to all internal & external stakeholders’ inquiries quickly, effectively and professionally.
Ability to analyze and resolve problems before escalating to the next level.
Good understanding of upstream and downstream OTC processes
Good communication skills (written & spoken)
Strong analytical mindset, problem solving and organization skills.
Proficiency with system applications, especially MS Office (outlook, excel, word, power point etc.)

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: workday
Effort: long