Job description

Enhances the growth of gaming revenues through increased visitation and play consolidation of NCM players. Creates loyalty among valued NCM customers by building lasting relationships and effectively utilizing marketing techniques. Creates a fun-filled, welcoming experience for NCM guests. Starting Salary $50K Maintains close ties with NCM guests through personal contact by phone and in person. Greets guests upon check-in/ check-out, in the casino and participates in special events. Anticipates guests’ needs and quickly responds to guests’ requests to arrange transportation and accommodations. Uses sound judgment and makes good decisions in accordance with established comp guidelines. Handles difficult guests and situations in a calm, professional and prudent manner. Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. College degree in Marketing, Hotel or Business preferred but not required. Must have a minimum of 2 years Casino Host, National Casino Marketing, or VIP Services experience in a major gaming operation, preferably in Atlantic City. Must have a proven track record of personally providing excellent customer service. Must possess excellent interpersonal, communication, team-building and problem-solving skills (both written and verbal). Must be able to speak, read, write and understand English. Bilingual a plus. Must be proficient in Microsoft Outlook, Word and Excel. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business This position requires a valid NJ Driver’s License and team members in this role must have reliable transportation to meet and greet charter arrivals at airport. Must be able to work independently Must be able to sit and stand for prolonged periods of time Must be able to maneuver around office and property. Must be willing to work any shift when necessary. Must be able to get along with co-workers and work as a team. Must present a well-groomed, professional appearance. NJ CER LICENSE REQUIRED

Requirements

Must-haves

Maintains close ties with NCM guests through personal contact by phone and in person.
Greets guests upon check-in/ check-out, in the casino and participates in special events.
Anticipates guests’ needs and quickly responds to guests’ requests to arrange transportation and accommodations.
Uses sound judgment and makes good decisions in accordance with established comp guidelines.
Handles difficult guests and situations in a calm, professional and prudent manner.
Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
Must have a minimum of 2 years Casino Host, National Casino Marketing, or VIP Services experience in a major gaming operation, preferably in Atlantic City.
Must have a proven track record of personally providing excellent customer service.
Must possess excellent interpersonal, communication, team-building and problem-solving skills (both written and verbal).
Must be proficient in Microsoft Outlook, Word and Excel.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
This position requires a valid NJ Driver’s License and team members in this role must have reliable transportation to meet and greet charter arrivals at airport.
Must be able to work independently
Must be able to sit and stand for prolonged periods of time
Must be able to maneuver around office and property.
Must be willing to work any shift when necessary.
Must be able to get along with co-workers and work as a team.
Must present a well-groomed, professional appearance.

Nice-to-haves

College degree in Marketing, Hotel or Business preferred but not required.
Must be able to speak, read, write and understand English. Bilingual a plus.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: oracle-cloud
Effort: medium