Job Title: Service Desk Support
Job type: Fulltime
Job location: Phoenix, AZ
Year of experience required: 7-8 Yrs (Max)
Here is a JD for your requirement.
- Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
- Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software (Service Now).
- Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.
- Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
- Take ownership and responsibility of an issues from start through to a successful resolution
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
- Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
- Ability to Co-ordinate with the Incident Management team during major incidents.
- Flexibility and ability to work on a rotational shift (24/7) Support model.
Akash Singh
Phone: + 1 (904 240-4265 )
Akash(dot)singh(at)nlbservices(dot)com