Job description

On site Application Support Staff provides application support to a wide variety of clients on a proprietary Courier Management software via phone, email and remote meetings. You will troubleshoot application issues, review data, and answer clients' application specific questions on configuration, setup, and operations. RESPONSIBILITIES: Troubleshoot & resolve issues for clients on a proprietary application by phone, email and remote meeting working directly with customers Follow up on outstanding requests and ensure timely resolution Perform Quality Assurance testing on new application versions Execute application updates and configuration in accordance with Key Software standards Train oncoming customers in setup and use of the application Perform other support related duties as assigned BASIC QUALIFICATIONS: Must have strong written and verbal communication skills Motivated to learn and grow and to accept new challenges Working knowledge of PC, Mac, and Mobile devices (iOS/Android Tablets) Strong customer service and troubleshooting skills Must be available for occasional scheduled and non-scheduled critical overtime/afterhours PREFERRED QUALIFICATIONS: 2 years+ experience in technology Help Desk strongly preferred Experience with MSSQL Experience with webhooks and APIs Working knowledge of HTML BENEFITS: Opportunities for growth and advancement Health, Dental, LTD and Life Paid time off 401k with employer match Friendly, casual, professional atmosphere Excellent compensation Enjoy working with cutting edge tools Industry leading 23-year-young company

Requirements

Must-haves

Troubleshoot & resolve issues for clients on a proprietary application by phone, email and remote meeting working directly with customers
Follow up on outstanding requests and ensure timely resolution
Perform Quality Assurance testing on new application versions
Execute application updates and configuration in accordance with Key Software standards
Train oncoming customers in setup and use of the application
Perform other support related duties as assigned
Must have strong written and verbal communication skills
Motivated to learn and grow and to accept new challenges
Working knowledge of PC, Mac, and Mobile devices (iOS/Android Tablets)
Strong customer service and troubleshooting skills
Must be available for occasional scheduled and non-scheduled critical overtime/afterhours

Nice-to-haves

2 years+ experience in technology Help Desk strongly preferred
Experience with MSSQL
Experience with webhooks and APIs
Working knowledge of HTML

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: bamboohr
Effort: medium

Benefits

Benefits detected in the listing.

Dental

401k

Paid Time Off