Customer Success Manager at Numerator

Job description

The salary range for this role is $66,000 - $87,000/year + Bonus. We are seeking a Customer Success Manager to serve as a trusted advisor to our mid-market customers. In this role, you will help clients achieve measurable success with Numerator’s Promotions Intel platform, maximize their return on investment, and drive strong renewal and growth outcomes across our portfolio of solutions. About the Role As a Customer Success Manager, you will own customer relationships after onboarding and ensure clients continue to realize value from Numerator’s products. You will work closely with end users and senior stakeholders across Sales, Marketing, Merchandising, Category Management, Brand, and Insights to understand business objectives, uncover new needs, and connect Numerator’s solutions to meaningful business impact. You will also partner cross-functionally with Sales, Onboarding, Education, Support, Operations, and Product teams to deliver a seamless customer experience. In partnership with Sales, you will support renewals and identify opportunities to expand Numerator’s footprint within your assigned portfolio. What You'll Do • Manage customer relationships and overall client health after onboarding, ensuring customers achieve measurable value against their long-term strategic goals by coaching the end users on how to best leverage the data • Serve as a trusted advisor by developing a deep understanding of each client’s business, priorities, and use cases • Drive product adoption and engagement through proactive outreach, training, business reviews, and ongoing stakeholder connectivity • Partner with Sales to support renewals, business reviews, account planning, and growth opportunities across an assigned portfolio • Identify and communicate realized business value through impact stories, customer use cases, and success metrics • Collaborate cross-functionally with internal teams to resolve customer needs, improve the client experience, and maximize product value. • Manage and prioritize a territory of approximately 30 clients while maintaining strong customer engagement. • Travel occasionally as needed.

Requirements

Must-haves

Manage customer relationships and overall client health after onboarding, ensuring customers achieve measurable value against their long-term strategic goals by coaching the end users on how to best leverage the data
Serve as a trusted advisor by developing a deep understanding of each client’s business, priorities, and use cases
Drive product adoption and engagement through proactive outreach, training, business reviews, and ongoing stakeholder connectivity
Partner with Sales to support renewals, business reviews, account planning, and growth opportunities across an assigned portfolio
Identify and communicate realized business value through impact stories, customer use cases, and success metrics
Collaborate cross-functionally with internal teams to resolve customer needs, improve the client experience, and maximize product value.
Manage and prioritize a territory of approximately 30 clients while maintaining strong customer engagement.
Travel occasionally as needed.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

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