Canon U.S.A., Inc.· Digital imaging & document solutions· Oct 5, 2026 · 23d ago
Boise, ID, United States
Location
In office
Work mode
Full-time
Schedule
Mid
Level
$114K–$160K est.
Estimated compensation
1+ years exp
Experience
Job description
Are you seeking an opportunity to work with today's most advanced thin film processing tools? Anelva tools have been delivering cutting edge performance in thin films deposition (PVD) and enabling our customers to manufacture the most advanced hard disks and volatile memories/nonvolatile memories. We have an exciting opportunity in Boise, ID to directly interface with customers to support their Anelva equipment in the field, which includes troubleshooting and installations.
This position performs technical support of high vacuum equipment for PVD and related robotics. The individual must understand and have experience with vacuum technology, general practices, and procedures in the semiconductor industry and successfully perform field service duties in a customer’s clean room. Position provides on-call technical support, which may require off shift work.
Position requires full time presence either onsite at the customer or at the Canon Hillsboro office. Working hours are 8:00am - 5:00pm, Mon - Fri. Position also requires periodic on-call work. An on-call cell phone will alternate between members of the support team, with each member holding the phone for 2 weeks at a time. When on-call, you will be expected to remain in the area and be able to dispatch to the customer within 2 hours. You will receive additional pay when on-call, even if you aren't called in
- Responsible to monitor, inspect, setup, calibrate, and maintain semiconductor process equipment in the field to prevent equipment down time
- Troubleshoot hardware and software related issues and implement solutions
- Collect data for software related issues and discuss with headquarters in Japan
- Accurately document all maintenance activity and provide field service reports
- Install equipment control software and maintain record of software revision history
- Participate in the installation of equipment at customers' sites
- Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work
- Provide training and assistance to customer engineering team
- Effectively communicate with customers, Canon USA and Canon-Anelva Japan employees,
- Escalate serious or complicated repair problems to senior level team members
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19
- Typically requires general education and/or vocational training plus 1 to 2 years of related experience.Associates degree or equivalent experience required (bachelor's preferred) plus 2-3 years experience.
- Candidates without AS or BS may be considered with equivalent experience in the same field
- Multi chamber cluster systems and robotics experience is highly preferred
- Ability to understand electrical and mechanical drawings for troubleshooting
- Experience with PLC and other software applications is a plus
- Ability to work independently following 3-6 months of on the job training
- Must have analytical skills for problem analysis and resolution
- May require upwards of 25% car, air and overnight travel (valid driver's license and acceptable driving record necessary)
- Decide on problem solving road map and follow methodical means to resolution
- Decide and recommend spare and consumable parts for PM’s and repairs
- Job will require international travel for training
- Valid driver's license and acceptable driving record necessary. Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies
- Requires ability to work flexible shifts, including compressed shifts as needed to meet customer requirements
- Requires ability to lift approx. 50 lbs.
- Bilingual Communication skills helpful but not required. (Japanese/English)
- Substantial amount of standing, walking, typing, grasping, talking and hearing.
Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs or ladder.
The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
Working primarily in a cleanroom environment (wearing full clean room suit, facemask, gloves, safety glasses)
The work Environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to chemicals, ultraviolet light and lasers, working in enclosed spaces, close quarters, narrow aisles or passageways.
The work environment may include working in highly time sensitive situations requiring quick resolution including equipment problems.
We are providing the anticipated hourly rate for this role: $29.20 - $43.73
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at linkedin.com .
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-“Dress for Your Day” attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you can’t get anywhere else
†Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at usa.canon.com
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers’ site usa.canon.com , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at usa.canon.com .
#CUSA
Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.
#PM19 #LI-NF1 #LI-ONSITE #ID22
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Requirements
Must-haves
Responsible to monitor, inspect, setup, calibrate, and maintain semiconductor process equipment in the field to prevent equipment down time
Troubleshoot hardware and software related issues and implement solutions
Collect data for software related issues and discuss with headquarters in Japan
Accurately document all maintenance activity and provide field service reports
Install equipment control software and maintain record of software revision history
Participate in the installation of equipment at customers' sites
Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work
Provide training and assistance to customer engineering team
Effectively communicate with customers, Canon USA and Canon-Anelva Japan employees,
Escalate serious or complicated repair problems to senior level team members
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19
Candidates without AS or BS may be considered with equivalent experience in the same field
Ability to understand electrical and mechanical drawings for troubleshooting
Ability to work independently following 3-6 months of on the job training
Must have analytical skills for problem analysis and resolution
May require upwards of 25% car, air and overnight travel (valid driver's license and acceptable driving record necessary)
Decide on problem solving road map and follow methodical means to resolution
Decide and recommend spare and consumable parts for PM’s and repairs
Job will require international travel for training
Requires ability to work flexible shifts, including compressed shifts as needed to meet customer requirements
Requires ability to lift approx. 50 lbs.
Nice-to-haves
Typically requires general education and/or vocational training plus 1 to 2 years of related experience.Associates degree or equivalent experience required (bachelor's preferred) plus 2-3 years experience.
Multi chamber cluster systems and robotics experience is highly preferred
Experience with PLC and other software applications is a plus
Application prep
Use the role’s language and application details while tailoring your materials.