Job description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. Position Overview: The Account Manager is responsible for the day-to-day ownership of assigned provider customer relationships. This role serves as the single point of accountability for customer satisfaction, retention risk, and value realization (growth), partnering closely with Service Delivery to ensure performance outcomes are communicated clearly and aligned to customer expectations. Key Responsibilities: Serve as the primary point of contact for assigned provider accounts Own customer satisfaction, retention risk identification, and issue communication Translate operational performance into clear, customer-facing narratives Lead account planning focused on value realization and renewal readiness Collect, document, and triage Voice of Customer (VOC) feedback Manage customer-facing escalations and coordinate internal response Drive adoption of Datavant workflows, digital tools, and standard offerings Maintain accurate account documentation, health indicators, and risk flags Qualifications: Bachelor’s degree in Business, Healthcare Administration, HIM, or related field (or equivalent experience) 3–5 years experience in account management, customer success, or healthcare services Strong communication and relationship management skills Ability to interpret performance data and explain outcomes to customers Familiarity with HIPAA-regulated environments preferred Comfort operating in a fast-paced, matrixed organization Ability to travel up to 75% of the time for client meetings (coverage area to be determined later) #LI-BC1 We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is: $78,000 — $101,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here . Know Your Rights , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy .

Requirements

Must-haves

Serve as the primary point of contact for assigned provider accounts
Own customer satisfaction, retention risk identification, and issue communication
Translate operational performance into clear, customer-facing narratives
Lead account planning focused on value realization and renewal readiness
Collect, document, and triage Voice of Customer (VOC) feedback
Manage customer-facing escalations and coordinate internal response
Drive adoption of Datavant workflows, digital tools, and standard offerings
Maintain accurate account documentation, health indicators, and risk flags
Bachelor’s degree in Business, Healthcare Administration, HIM, or related field (or equivalent experience)
3–5 years experience in account management, customer success, or healthcare services
Strong communication and relationship management skills
Ability to interpret performance data and explain outcomes to customers
Comfort operating in a fast-paced, matrixed organization
Ability to travel up to 75% of the time for client meetings (coverage area to be determined later)
For more information about how we collect and use your data, please review our Privacy Policy .

Nice-to-haves

Familiarity with HIPAA-regulated environments preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: greenhouse
Effort: quick