Customer Growth District Sales Manager at Toast

Job description

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As a Growth Sales District Manager, you will be part of a new and growing team at Toast. This person wants to be part of a team that is transforming the way restaurants manage and connect with their employees. You will be helping Toast to build and develop an inside sales team in a remote capacity. We are looking for candidates that have demonstrated success in SaaS sales or a track record of managing strong customer facing and service oriented sales teams with experience in the restaurant industry. Your primary goal will be to generate leads, grow an account portfolio and meet both monthly and quarterly quotas by selling Toast software services to customers in the SMB market. If you like mobile technology, have experience in the restaurant or payroll industry, and can communicate clearly, effectively, and persuasively, join us. A day in the life (Responsibilities) Manage, coach and develop a quota achieving sales team Cultivate, build and maintain strong client relationships that deepen over the life of the account Manage the full sales process from initial customer interest through close, go-live, and continued product adoption Own the health of your team's portfolio — drive proactive retention and get ahead of churn before it shows up in the numbers Run consistent operating rhythms — 1:1s, account coaching, and pipeline inspection — with disciplined forecast accuracy Learn the Toast Platform and become a product expert; coach the team on deepening product usage inside their accounts Assist in training staff and management Track and analyze sales statistics based on key quantitative metrics, including expansion, adoption, and retention Handle and resolve customer escalations, partnering cross-functionally to remove blockers for your team What you'll need to thrive (Requirements) 1+ years of sales management experience, or equivalent mentorship experience, with complex software solutions — preferably software as a service Demonstrated experience building a customer facing, quota achieving client services team, with emphasis on developing sales staff to prospect, qualify, and close business Experience coaching a team to grow and retain a book of business — upsell, adoption, and renewal conversations Proven track record of consistent quota attainment Demonstrated leadership through mentoring others and contributing beyond your immediate team Metrics driven for optimum sales performance for the team, with strong forecasting and pipeline rigor Experience managing a fast paced, transactional sales team Experience working with software technologies and delivering customer demos Strong business acumen and goal oriented Driven – possesses a strong desire to be successful, self-starter and a true initiator What will help you stand out (Nonessential Skills/Nice to Haves) Sandler Sales methodology experience preferred Payroll and POS experience is desired but not required AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at careers.toasttab.com . The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role includes base salary, commission, and bonus (if eligible). This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location. In addition to cash compensation, our total rewards components include benefits and equity (if eligible). You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy . Zone A $211,000 — $338,000 USD Zone B $183,000 — $293,000 USD Zone C $165,000 — $264,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: careers.toasttab.com Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: careers.toasttab.com People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Requirements

Must-haves

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
A day in the life (Responsibilities)
Manage, coach and develop a quota achieving sales team
Cultivate, build and maintain strong client relationships that deepen over the life of the account
Manage the full sales process from initial customer interest through close, go-live, and continued product adoption
Own the health of your team's portfolio — drive proactive retention and get ahead of churn before it shows up in the numbers
Run consistent operating rhythms — 1:1s, account coaching, and pipeline inspection — with disciplined forecast accuracy
Learn the Toast Platform and become a product expert; coach the team on deepening product usage inside their accounts
Assist in training staff and management
Track and analyze sales statistics based on key quantitative metrics, including expansion, adoption, and retention
Handle and resolve customer escalations, partnering cross-functionally to remove blockers for your team
What you'll need to thrive (Requirements)
1+ years of sales management experience, or equivalent mentorship experience, with complex software solutions — preferably software as a service
Demonstrated experience building a customer facing, quota achieving client services team, with emphasis on developing sales staff to prospect, qualify, and close business
Experience coaching a team to grow and retain a book of business — upsell, adoption, and renewal conversations
Proven track record of consistent quota attainment
Demonstrated leadership through mentoring others and contributing beyond your immediate team
Metrics driven for optimum sales performance for the team, with strong forecasting and pipeline rigor
Experience managing a fast paced, transactional sales team
Experience working with software technologies and delivering customer demos
Strong business acumen and goal oriented
Driven – possesses a strong desire to be successful, self-starter and a true initiator

Nice-to-haves

What will help you stand out (Nonessential Skills/Nice to Haves)
Sandler Sales methodology experience preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

goai

Platform: greenhouse
Effort: quick