Senior Customer Value Partner (Sr. Customer Success Manager) - Public Sector at Eightfold

Job description

Eightfold is a global leader in an AI-native enterprise talent platform, trusted by the world’s largest & most respected Fortune 500 organizations. Our platform is built from the ground up, operating at scale across Azure and AWS, deployed in multiple regions globally, including IL4-compliant environments for the US Government, supporting users in 100+ countries and 30+ languages. Today, Eightfold is at the forefront of agentic AI, delivering intelligent agents that actively drive outcomes across hiring and talent workflows, while much of the industry is still experimenting with prototypes. Backed by over $410M in funding and valued at $2B+, we are defining the next era of agentic talent systems. What sets Eightfold apart is not just the technology & our mission, but the team behind it. We are a deeply technical, execution-driven organization that values ownership, collaboration, and high standards. Our engineers, product leaders, and go-to-market teams work closely together — in person and across functions — to build systems that scale in the real world. If you’re excited to work on hard problems, move with urgency, raise the bar every day, and help build agentic systems that transform how the world works, Eightfold is the place to do it. About the Role The Senior Customer Value Partner (Senior Customer Success Manager) - Public Sector role at Eightfold is responsible for our customers' post-sales and implementation journey, ensuring that both our core AI platform & agents are delivering real, measurable outcomes. This role is an evolution of the traditional Customer Success role as we evolve into Customer Value and focus on helping customers unblock the business value of AI through the Eightfold Talent Intelligence Platform. Our Sr. Customer Value Partners share best practices and playbooks to help our customers strategically integrate core AI and agents into existing workflows, identifying where they can augment work and create the most value. In this role, you will partner with federal, state, and local government agencies, helping them realize value from Eightfold within the requirements of public-sector procurement, budget cycles, and compliance. The Sr. Customer Value Partner is a trusted advisor to help our customers optimize and expand what’s working, ensuring the value of Eightfold grows over time. You will help them define their key aspirations and leverage the power of big data, AI and deep machine learning to re-design the way they acquire, engage and empower talent, internally and externally, across the globe. You will also be the voice of our customers back to Eightfold. Responsibilities • Evangelize Eightfold AI platform with our customers and ensure customers maximize value • Monitor adoption and identify and close opportunities for improved platform and agent usage to expand long-term value • Leverage data to articulate ROI consistently and effectively to customer allowing to drive towards business outcomes • Lead renewal planning conversations with customers to ensure that solution aligns to business priorities and highlights long-term value • Navigate public-sector procurement, contracting vehicles, and fiscal-year budget cycles so renewal and expansion plans align with agency funding timelines • Partner with agency stakeholders across HR, IT, security, and procurement to keep deployments aligned with government requirements such as FedRAMP, IL4, and Section 508 accessibility • Tie platform outcomes to agency mission goals, such as merit-based and skills-based hiring, time-to-hire, workforce planning, and retention • Design and lead upsell opportunities that demonstrate solution capabilities • Unblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and sales • Build a deep understanding of your customer’s business and HR challenges; serve as a thought partner on strategy development and the role Eightfold can play. • Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationships • Stay abreast of Eightfold product releases, roadmap, and the broader HR Tech landscape • Influence Eightfold’s strategic direction by understanding customer’s business, challenges, desired outcomes, and requested product features • Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal Required Qualifications • 5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management • Experience working with state, local, and/or federal government agencies, either directly or as a vendor or partner supporting them • Ability to travel 10-15% Preferred Qualifications • 8+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management • Experience with public-sector HR and hiring processes, such as OPM regulations, USAJOBS, merit system principles, or state civil service rules • Familiarity with government procurement and contracting vehicles (e.g., GSA Schedule, state cooperative contracts) and compliance frameworks such as FedRAMP • Experience in AI/ML technologies in the HR space or working at a fast-growing technology/SaaS company • Experience in driving customer renewals and upsell opportunities • Excellent problem solving in complex, multi-stakeholder situations • Top-level data analysis and synthesis • Close attention to detail, basics of project management, and ability to keep multiple trains running at once • Strong verbal and written communication skills • Experience with public speaking, webinars, and conferences We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career. Hybrid Work @ Eightfold: At Eightfold, we believe our best work happens when we collaborate closely, learn from one another, and build together. We follow a hybrid work model that combines flexibility with a strong emphasis on in-person collaboration to foster innovation, culture, and rapid execution. Employees based near our Santa Clara, London, Bangalore, and Noida offices are expected to work from the office three days per week, as we believe regular in-person engagement is essential to how we build high-impact products and strong teams. Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions. Please note that this role is open to all US locations. If based in SF Bay Area, the role will be hybrid and require 3x per week in our HQ office in Santa Clara, CA. The role will be remote in all other US locations. *The base salary ranges below are provided for pay transparency. Base pay is only one piece of our total compensation package as this role may be eligible for commissions and equity awards. Compensation varies depending on a number of factors including qualifications, skills, competencies, and experience. Zones are determined by location. Zone A (SF Bay Area & Greater NYC): Annual Base Salary Range: $117,000 to $185,000 Zone B (All other US locations): Annual Base Salary Range: $110,000 to $175,000 Our customer stories- eightfold.ai Press- eightfold.ai #LI-Remote

Requirements

Must-haves

Evangelize Eightfold AI platform with our customers and ensure customers maximize value
Monitor adoption and identify and close opportunities for improved platform and agent usage to expand long-term value
Leverage data to articulate ROI consistently and effectively to customer allowing to drive towards business outcomes
Lead renewal planning conversations with customers to ensure that solution aligns to business priorities and highlights long-term value
Navigate public-sector procurement, contracting vehicles, and fiscal-year budget cycles so renewal and expansion plans align with agency funding timelines
Partner with agency stakeholders across HR, IT, security, and procurement to keep deployments aligned with government requirements such as FedRAMP, IL4, and Section 508 accessibility
Tie platform outcomes to agency mission goals, such as merit-based and skills-based hiring, time-to-hire, workforce planning, and retention
Design and lead upsell opportunities that demonstrate solution capabilities
Unblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and sales
Build a deep understanding of your customer’s business and HR challenges; serve as a thought partner on strategy development and the role Eightfold can play.
Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationships
Stay abreast of Eightfold product releases, roadmap, and the broader HR Tech landscape
Influence Eightfold’s strategic direction by understanding customer’s business, challenges, desired outcomes, and requested product features
Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal

Nice-to-haves

Experience with public-sector HR and hiring processes, such as OPM regulations, USAJOBS, merit system principles, or state civil service rules
Familiarity with government procurement and contracting vehicles (e.g., GSA Schedule, state cooperative contracts) and compliance frameworks such as FedRAMP
Experience in AI/ML technologies in the HR space or working at a fast-growing technology/SaaS company
Experience in driving customer renewals and upsell opportunities
Excellent problem solving in complex, multi-stakeholder situations
Top-level data analysis and synthesis
Close attention to detail, basics of project management, and ability to keep multiple trains running at once
Strong verbal and written communication skills
Experience with public speaking, webinars, and conferences
Please note that this role is open to all US locations. If based in SF Bay Area, the role will be hybrid and require 3x per week in our HQ office in Santa Clara, CA. The role will be remote in all other US locations.

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Platform: eightfold
Effort: medium

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