Job description

Position: Training Support Services (TSS) / Customer Service Duration: Long term contract Location: San Antonio, TX 78229 NOTE: Hourly rate $10/hr, although after 90 days you get a 20% or 30% raise depending if you are doing CSR work or Support. They then have incentive programs where you can get another $1.50 after training, another $1.50 after SME Training….PLUS Yearly profit sharing bonus, and more depending on performance. TIMINGS: Training is typically 3-5 weeks and their schedule would be Mon – Fri 10am to 7pm. After training they will be placed on either 11am to 8pm or 12pm to 9pm both Mon – Fri, based on business needs. Desired qualities of future TSS • Professional, friendly and positive attitude. • Time management skills to meet expectations and deadlines. • Ability to learn and retain a vast amount of information in an limited time frame. • Dependable with strong work ethics that includes the ability to arrive to work on time and for scheduled days. • Honesty and Integrity is a must at all times with Office Ally. • Does not participate in “office drama” or negativity. • Committed to team work while being able to work independently. • The highest quality of customer service skills placing the customer needs first. • The desire to excel in the technical support environment by self-motivated assertiveness. • Ability to sit in one place for up to 8 hours. • This position requires an individual with a high level of multitasking skills. • Minimum typing speeds of 35-40 WPM, higher speeds preferred. • Quality grammar and punctuation skills for written communications. • Ability to be on the phone working with customers for entire shift and taking back to back calls when necessary. • This position requires the skill to control the call in a timely manner without conflict or causing escalation. any degree or high school or diploma All your information will be kept confidential according to EEO guidelines.

Requirements

Must-haves

Position: Training Support Services (TSS) / Customer Service
Duration: Long term contract
Location: San Antonio, TX 78229
NOTE: Hourly rate $10/hr, although after 90 days you get a 20% or 30% raise depending if you are doing CSR work or Support.
Training is typically 3-5 weeks and their schedule would be Mon – Fri 10am to 7pm.
After training they will be placed on either 11am to 8pm or 12pm to 9pm both Mon – Fri, based on business needs.
Desired qualities of future TSS
Professional, friendly and positive attitude.
Time management skills to meet expectations and deadlines.
Ability to learn and retain a vast amount of information in an limited time frame.
Dependable with strong work ethics that includes the ability to arrive to work on time and for scheduled days.
Honesty and Integrity is a must at all times with Office Ally.
Does not participate in “office drama” or negativity.
Committed to team work while being able to work independently.
The highest quality of customer service skills placing the customer needs first.
The desire to excel in the technical support environment by self-motivated assertiveness.
Ability to sit in one place for up to 8 hours.
This position requires an individual with a high level of multitasking skills.
Quality grammar and punctuation skills for written communications.
Ability to be on the phone working with customers for entire shift and taking back to back calls when necessary.
This position requires the skill to control the call in a timely manner without conflict or causing escalation.
any degree or high school or diploma

Nice-to-haves

They then have incentive programs where you can get another $1.50 after training, another $1.50 after SME Training….PLUS Yearly profit sharing bonus, and more depending on performance.
Minimum typing speeds of 35-40 WPM, higher speeds preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: smartrecruiters
Effort: medium