Job description

This position focuses on production support and governance for operational excellence, including: - Production support, observability, and production governance/management - Designing operating models and process controls - Participating in audits and compliance activities - Designing dashboards and views - Proficient use of Copilot to improve day-to-day efficiency - Providing production stability metrics and insights to management - Acting as a gatekeeper for GBP production processes and standards - Leading meetings, driving decisions, and coordinating cross-functional stakeholders Key technical skills required: - AWS - Logging and monitoring tools: Splunk, Dynatrace, Datadog, CloudWatch - ServiceNow - Kafka - API design/integration and troubleshooting - Incident, problem, and change management (ITIL-aligned) - SRE/operations metrics (availability, reliability, MTTR, SLA/SLO reporting) - Root cause analysis and post-incident governance - SQL and data analysis for operational reporting - CI/CD awareness and release governance - Strong communication, stakeholder management, and documentation skills Required experience and skills • 6+ years of IT troubleshooting, resolution, and maintenance experience. • Experience with large-scale on-premises and public-cloud environments, preferably AWS . • Strong observability and monitoring knowledge, including Grafana, Dynatrace, Prometheus, Datadog, and Splunk . • Familiarity with CI/CD and infrastructure tools such as Jenkins, GitLab, and Terraform . • Familiarity with EKS, Kubernetes, Docker , and common networking issues. • A proactive approach to learning and recommending new technologies Will be joining the GBP Production Engineering team - Production-focused engineer with strong troubleshooting, observability, incident-management, cloud, and operational-automation experience.

Requirements

Must-haves

This position focuses on production support and governance for operational excellence, including:
Production support, observability, and production governance/management
Designing operating models and process controls
Participating in audits and compliance activities
Designing dashboards and views
Proficient use of Copilot to improve day-to-day efficiency
Providing production stability metrics and insights to management
Acting as a gatekeeper for GBP production processes and standards
Leading meetings, driving decisions, and coordinating cross-functional stakeholders
Logging and monitoring tools: Splunk, Dynatrace, Datadog, CloudWatch
API design/integration and troubleshooting
Incident, problem, and change management (ITIL-aligned)
SRE/operations metrics (availability, reliability, MTTR, SLA/SLO reporting)
Root cause analysis and post-incident governance
SQL and data analysis for operational reporting
CI/CD awareness and release governance
Strong communication, stakeholder management, and documentation skills
Required experience and skills
6+ years of IT troubleshooting, resolution, and maintenance experience.
Experience with large-scale on-premises and public-cloud environments, preferably AWS .
Strong observability and monitoring knowledge, including Grafana, Dynatrace, Prometheus, Datadog, and Splunk .
Familiarity with CI/CD and infrastructure tools such as Jenkins, GitLab, and Terraform .
Familiarity with EKS, Kubernetes, Docker , and common networking issues.
A proactive approach to learning and recommending new technologies

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

awsapisqlci/cdkubernetesdocker

Platform: oracle-cloud
Effort: medium