Technical AI Account Manager
Role Overview
We’re looking for a customer-facing Technical AI Account Manager to support and grow strategic customer relationships across our AI platform and infrastructure offerings. This role combines elements of Customer Success, technical account management, and solution-oriented sales.
The ideal candidate is comfortable working directly with technical stakeholders, helping customers navigate AI infrastructure and deployment needs, coordinating across internal teams, and identifying opportunities to deepen customer engagement over time.
This person will serve as a trusted partner to customers throughout onboarding, deployment, and ongoing adoption.
Responsibilities
Manage day-to-day relationships with strategic customers and partners
Support customer onboarding, deployment coordination, and ongoing account management
Help customers navigate technical requirements and identify the right solutions for their AI workloads and use cases
Act as a liaison between customers and internal Engineering, Research, Product, and Operations teams
Monitor account health, customer adoption, and engagement trends
Partner with GTM leadership on renewals, expansion opportunities, and long-term account growth
Serve as a point of contact for customer questions, escalations, and operational coordination
Help build scalable processes around customer onboarding, deployment coordination, and account management
Maintain strong visibility into customer goals, timelines, and technical priorities
Qualifications
Experience in Customer Success, Technical Account Management, Solutions Engineering, or technical sales
Familiarity with AI/ML platforms, cloud infrastructure, developer tools, or enterprise software environments
Strong communication skills with both technical and business stakeholders
Comfortable managing multiple customer relationships and projects simultaneously
Strong organizational, operational, and problem-solving skills
Ability to operate independently in a fast-moving startup environment
Nice to Have
Experience working with AI infrastructure, model deployment workflows, or technical enterprise customers
Familiarity with cloud platforms, Kubernetes, or modern infrastructure environments
Experience supporting enterprise onboarding and implementation processes
Startup or high-growth company experience
Additional Information
We have an office in San Francisco and value in-person collaboration. This role will likely require significant travel and regular time spent working onsite with internal teams, customers, and partners.