Job description

About Huzzle At Huzzle, we connect talented B2B sales professionals with leading companies across the UK, US, Canada, Europe, and Australia. Our clients range from fast-growing startups and digital agencies to tech-driven businesses in industries such as SaaS, MarTech, FinTech, and EdTech. We match top sales talent with full-time, remote opportunities where they work directly as part of client teams, with ongoing support from Huzzle throughout their journey. Role Type: Full-time Engagement: Independent Contractor Job Summary We are looking for a proactive, detail-oriented Account Manager to oversee a diverse and growing portfolio of clients. In this role, you will focus on strengthening client relationships, improving customer retention, driving product adoption, and building long-term partnerships. This is a dynamic, fast-paced opportunity for a strong communicator who can effectively manage multiple accounts while delivering an exceptional client experience. You will play a key role in the team’s success by understanding client needs, aligning them with our solutions, and ensuring ongoing value and satisfaction. Key Responsibilities • Manage and strengthen relationships across a high-volume portfolio of client accounts, driving long-term satisfaction and retention. • Serve as the primary point of contact for assigned clients, addressing queries and resolving issues promptly and effectively. • Identify opportunities to expand accounts and drive growth through proactive engagement and strategic recommendations. • Track account health indicators, identify potential churn risks, and implement proactive retention strategies. • Lead the onboarding of new clients, ensuring a smooth transition and helping them realize value from the product or service as quickly as possible. • Work closely with internal product and support teams to communicate client feedback, address concerns, and contribute to product and service improvements. • Keep client interactions, account updates, and pipeline activity accurately documented in the CRM. Requirements • At least 3 years of experience in Account Management, Customer Success, or a related client-facing role. • Proven ability to manage a large portfolio of clients while maintaining high service standards and strong relationships. • Excellent organizational and time-management skills, with the ability to prioritize competing demands in a fast-paced environment. • Strong communication and interpersonal abilities, with a knack for building trust and rapport with clients. • A demonstrated track record of achieving or exceeding client retention, satisfaction, and account growth targets. • Strong analytical skills, with the ability to interpret data, identify trends, and communicate meaningful insights to stakeholders. Benefits 💻 Work Remotely: Collaborate with international teams from wherever you are 🚀 Career Development: Explore opportunities with leading companies in SaaS, MarTech, and B2B services 🤝 Professional Network: Connect with a community of talented, high-performing sales professionals 🧭 Continued Support: Benefit from guidance and support from Huzzle throughout your placement journey 💰 Flexible Compensation: Explore salary opportunities aligned with your experience, preferences, and career goals

Requirements

Must-haves

Manage and strengthen relationships across a high-volume portfolio of client accounts, driving long-term satisfaction and retention.
Serve as the primary point of contact for assigned clients, addressing queries and resolving issues promptly and effectively.
Identify opportunities to expand accounts and drive growth through proactive engagement and strategic recommendations.
Track account health indicators, identify potential churn risks, and implement proactive retention strategies.
Lead the onboarding of new clients, ensuring a smooth transition and helping them realize value from the product or service as quickly as possible.
Work closely with internal product and support teams to communicate client feedback, address concerns, and contribute to product and service improvements.
Keep client interactions, account updates, and pipeline activity accurately documented in the CRM.
At least 3 years of experience in Account Management, Customer Success, or a related client-facing role.
Proven ability to manage a large portfolio of clients while maintaining high service standards and strong relationships.
Excellent organizational and time-management skills, with the ability to prioritize competing demands in a fast-paced environment.
Strong communication and interpersonal abilities, with a knack for building trust and rapport with clients.
A demonstrated track record of achieving or exceeding client retention, satisfaction, and account growth targets.
Strong analytical skills, with the ability to interpret data, identify trends, and communicate meaningful insights to stakeholders.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: workable
Effort: medium