Job description

About the Role: SafeRide Health is seeking a Data Analyst with a high degree of ownership, customer focus, and follow-through to own encounter operations and stakeholder management for a portfolio of Medicaid and Medicare Advantage clients. This role sits at the intersection of data, healthcare operations, and client service - working with clients and internal teams to turn complex requirements and encounter data into clear action. You’ll manage the end-to-end encounter workflow for approximately 6–8 clients, gather requirements, and serve as the bridge between clients, business teams, and engineers to ensure effective collaboration and delivery. Required Qualifications: Excellent communication skills and strong stakeholder and client-management skills across technical and nontechnical audiences Experience using SQL for supporting various Business and Data Operations. Demonstrated data-analysis skills using Excel, Tableau, QuickSight, or comparable tools Structured problem-solving and process-management experience; Six Sigma, Scrum, or Kanban certification preferred Preferred Qualifications: Project Management experience - ability to own a multi-step operational workflow, investigate issues, and drive through resolution Healthcare, Medicaid, encounters, EDI, or related payer/health-plan experience Experience with 837 encounter files, SFTP workflows, response files, or rejection management What Success Looks Like: Own encounter-management responsibilities for approximately 6–8 clients Generate 837 healthcare encounter files, submit files to client destinations (typically SFTP), and track response files Triage and coordinate remediation of rejections with engineering and internal teams Report ongoing performance and SLA metrics and translate data into business decisions Benefits: Competitive salary and annual bonus opportunities Remote with flexible hours Comprehensive health, dental, and vision insurance 401(k) with company match Generous PTO, 10 paid company holidays, and paid parental leave Career growth opportunities in a mission-driven organization About Us: SafeRide Health is a technology and services company committed to eliminating transportation barriers to healthcare. By combining our proprietary tech platform with a nationwide network of vetted transportation providers, we empower payers and health systems to deliver smarter, more reliable non-emergency medical transportation. Our platform supports the nation’s largest Medicare Advantage, Medicaid, and provider programs - improving health outcomes and patient experiences at scale.

Requirements

Must-haves

This role sits at the intersection of data, healthcare operations, and client service - working with clients and internal teams to turn complex requirements and encounter data into clear action.
You’ll manage the end-to-end encounter workflow for approximately 6–8 clients, gather requirements, and serve as the bridge between clients, business teams, and engineers to ensure effective collaboration and delivery.
Excellent communication skills and strong stakeholder and client-management skills across technical and nontechnical audiences
Experience using SQL for supporting various Business and Data Operations.
Demonstrated data-analysis skills using Excel, Tableau, QuickSight, or comparable tools
Own encounter-management responsibilities for approximately 6–8 clients
Generate 837 healthcare encounter files, submit files to client destinations (typically SFTP), and track response files
Triage and coordinate remediation of rejections with engineering and internal teams
Report ongoing performance and SLA metrics and translate data into business decisions

Nice-to-haves

Structured problem-solving and process-management experience; Six Sigma, Scrum, or Kanban certification preferred
Project Management experience - ability to own a multi-step operational workflow, investigate issues, and drive through resolution
Healthcare, Medicaid, encounters, EDI, or related payer/health-plan experience
Experience with 837 encounter files, SFTP workflows, response files, or rejection management

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

sqlscrum

Platform: bamboohr
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto

Parental Leave