Job description

Our Client, an IT Services and Consultant company, is looking for a Desktop Support Engineer – End-User Computing & ITSM for their Columbus, OH location. Responsibilities: • Provide onsite and remote support for end-user computing services. • Troubleshoot and resolve desktop, laptop, hardware, software, operating system, and peripheral issues. • Diagnose and resolve network connectivity issues, including VPN, DNS, DHCP, and TCP/IP-related problems. • Handle complex and escalated incidents while ensuring SLA compliance. • Manage incidents and service requests using ITSM tools such as ServiceNow. • Install, configure, upgrade, repair, and maintain desktops, laptops, and workstation equipment. • Perform system imaging, software deployments, patching, and routine maintenance activities. • Support employee onboarding and offboarding, including device provisioning and asset management. • Manage user accounts, permissions, and Active Directory administration tasks. • Ensure compliance with IT security, data protection, and access control policies. • Coordinate with global IT teams and third-party vendors for issue resolution. • Create and maintain technical documentation, knowledge base articles, and asset records. • Participate in desktop, infrastructure, and workplace technology projects. • Provide excellent customer service and technical support to business users. • Mentor junior support staff and provide guidance on complex technical issues. Requirements: • Desktop Support • Microsoft 365 / Active Directory • ServiceNow / Incident Management • Years of Experience: 13.00 Years of Experience Why Should You Apply? • Health Benefits • Referral Program • Excellent growth and advancement opportunities

Requirements

Must-haves

Our Client, an IT Services and Consultant company, is looking for a Desktop Support Engineer – End-User Computing & ITSM for their Columbus, OH location.
Provide onsite and remote support for end-user computing services.
Troubleshoot and resolve desktop, laptop, hardware, software, operating system, and peripheral issues.
Diagnose and resolve network connectivity issues, including VPN, DNS, DHCP, and TCP/IP-related problems.
Handle complex and escalated incidents while ensuring SLA compliance.
Manage incidents and service requests using ITSM tools such as ServiceNow.
Install, configure, upgrade, repair, and maintain desktops, laptops, and workstation equipment.
Perform system imaging, software deployments, patching, and routine maintenance activities.
Support employee onboarding and offboarding, including device provisioning and asset management.
Manage user accounts, permissions, and Active Directory administration tasks.
Ensure compliance with IT security, data protection, and access control policies.
Coordinate with global IT teams and third-party vendors for issue resolution.
Create and maintain technical documentation, knowledge base articles, and asset records.
Participate in desktop, infrastructure, and workplace technology projects.
Provide excellent customer service and technical support to business users.
Mentor junior support staff and provide guidance on complex technical issues.
Desktop Support
Microsoft 365 / Active Directory
ServiceNow / Incident Management
Years of Experience: 13.00 Years of Experience
Why Should You Apply?
Referral Program
Excellent growth and advancement opportunities

Nice-to-haves

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Platform: jobdiva
Effort: medium

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