Job description

Customer Service Desk (CSD) Helpdesk Technician (Temporary) Colorado Springs, CO (Onsite) We are seeking a CSD Helpdesk Technician to join our team. The Customer Service Desk (CSD) Helpdesk Technician serves as the primary IT focal point for HQ USSPACECOM personnel, providing comprehensive technical support across multiple facilities. This position functions as the first line of response for IT and communications-related issues for all USSPACECOM mission computer hardware, software, and LANs. RESPONSIBILITIES • Serve as the primary point of contact for HQ USSPACECOM IT support, managing an average of 700 tickets monthly • Provide telephone, ticket submission, email, and walk-up support at Building 1, Newport, and Bayfield facilities • Remediate hardware and software issues that can be resolved on-site without specialized resources • Coordinate with system/capability owners to resolve complex software or network issues • Track, properly assign, and coordinate tickets submitted by customers • Report problem resolution status to affected customers and maintain historical records • Coordinate with external maintenance agencies to isolate faults, restore service, and make repairs • Configure and troubleshoot military devices including desktops, mobile devices, and printers • Coordinate with host-bases and service providers for communication/IT requests • Complete ingress/egress paperwork for equipment and software from facilities • Maintain maintenance management continuity documentation • Oversee daily scheduled and unscheduled maintenance • Assign job control numbers and meet restoral priorities according to USSPACECOM standards REQUIRED QUALIFICATIONS • Active DoD TS/SCI clearance • DCWF Work Role 411 (e.g., CompTIA Security+) • Experience with military IT systems and hardware • Proficiency in troubleshooting diverse technical issues • Strong communication and customer service skills • Ability to coordinate with various stakeholders to resolve complex problems • Experience with ticket management systems • Must be able to maintain necessary security clearances. • Willingness to travel as required for meetings and training sessions. WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Location: Colorado Springs, CO • Temporary Work Assignment: September 2026 through March 2027 (estimated). Dates are subject to change. • Type of environment: Office • Noise level: Low • Work schedule: Day Shift; Core hours 6:00am - 6:00pm. Nights, weekends and holidays may be required to meet customer and contract needs • Amount of Travel: Contractor maybe required to travel within CONUS ( PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE • US Citizenship • Clearance requirement: Active DoD TS/SCI #cjjobs Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status ").

Requirements

Must-haves

Customer Service Desk (CSD) Helpdesk Technician (Temporary)
Colorado Springs, CO (Onsite)
Serve as the primary point of contact for HQ USSPACECOM IT support, managing an average of 700 tickets monthly
Provide telephone, ticket submission, email, and walk-up support at Building 1, Newport, and Bayfield facilities
Remediate hardware and software issues that can be resolved on-site without specialized resources
Coordinate with system/capability owners to resolve complex software or network issues
Track, properly assign, and coordinate tickets submitted by customers
Report problem resolution status to affected customers and maintain historical records
Coordinate with external maintenance agencies to isolate faults, restore service, and make repairs
Configure and troubleshoot military devices including desktops, mobile devices, and printers
Coordinate with host-bases and service providers for communication/IT requests
Complete ingress/egress paperwork for equipment and software from facilities
Maintain maintenance management continuity documentation
Oversee daily scheduled and unscheduled maintenance
Assign job control numbers and meet restoral priorities according to USSPACECOM standards
Active DoD TS/SCI clearance
DCWF Work Role 411 (e.g., CompTIA Security+)
Experience with military IT systems and hardware
Proficiency in troubleshooting diverse technical issues
Strong communication and customer service skills
Ability to coordinate with various stakeholders to resolve complex problems
Experience with ticket management systems
Must be able to maintain necessary security clearances.
Willingness to travel as required for meetings and training sessions.

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