Job description

Under minimal supervision, plans and executes digital product strategy, technology/product development, technology and/or product support and/or customer engagement strategies in support of the company’s product and service portfolio. Essential Functions • Conducts market and competitive analysis, product analysis, digital industry and customer research to create and optimize the customer experience. Partner with cross-functional teams to define, implement and launch market-leading, customer-centric products or programs. • Provides subject matter expertise to support strategic priorities. • Maintains expertise on products and technologies through training and research and uses that training to drive and/or implement best practices and foster continuous improvement. • Perform other duties as assigned. Own portfolio operations and reporting, including customer and internal performance reporting, KPI governance, SOPs and workflows, contracting and billing processes, operational readiness, and continuous improvement. Key responsibilities: • Own customer-facing service reporting, including recurring reports, reporting requirements, delivery standards, data quality, and coordination of customer-specific reporting needs. • Own internal portfolio reporting, KPIs, dashboards, and performance visibility. • Identify and resolve recurring operational issues, manual workarounds, and process gaps. • Identify and resolve operational issues, manual workarounds, reporting gaps, and process breakdowns. • Establish reporting and operational governance, including standards, definitions, controls, and repeatable processes. • Coordinate contracting, billing, operational readiness, and related portfolio processes. • Partner across Operations, Product, IT/Data, Analytics, Finance, and Ops, Customer Experience teams to improve M&I service delivery and reporting capabilities. Minimum Education Bachelor's Degree/equivalent experience in marketing, finance, computer science, engineering or related business discipline. Minimum Experience Five (5) years experience in a digital marketing or digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product marketing, management, or technology support. More advanced degrees may offset experience requirements. A related Master’s Degree equals two (2) years experience. Knowledge, Skills, and Abilities Strong ability to understand business and customer needs, customer/user experience management, product analysis and technology capabilities. Technical acumen. Strong collaboration, communications and analytical skills. Preferred Qualifications: The preferred location for this hybrid position is Collierville, TN. However, we will consider candidates based elsewhere within the United States (excluding Alaska, Hawaii, and U.S. territories). Candidates residing within 50 miles of a FedEx campus campus will be required to work on-site at a FedEx location several times per week. Pay Transparency: USA: $7,094.23/mo - $15,607.31/mo, CO: $7,094.23/mo - $14,957.01/mo, CA: $7,488.36/mo - $12,533.14/mo, NJ: $7,488.36/mo - $11,981.37/mo, ME, OH & VT: $7,488.36/mo - $13,006.09/mo, MN: $7,488.36/mo - $14,306.70/mo, IL & NV: $7,488.36/mo - $14,957.01/mo, MD , NY, VA & WA: $7,488.36/mo - $15,607.31/mo, MA: $7,882.48/mo - $15,607.31/mo, RI: $8,670.73/mo - $14,306.70/mo, CT: $8,670.73/mo - $14,957.01/mo, DC & HI: $9,064.85/mo - $14,957.01/mo, NYC: $9,064.85/mo - $15,607.31/mo. Collierville range ($7,488.36/mo - $12,355.79/mo) Pay: Additional Details: Pay Transparency: The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage. For details on our comprehensive benefits, click here . Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com . Applicants have rights under Federal Employment Laws: • Know Your Rights • Pay Transparency • Family and Medical Leave Act (FMLA) • Employee Polygraph Protection Act E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: • E-Verify Notice ( bilingual ) • Right to Work Notice ( English ) / ( Spanish )

Requirements

Must-haves

Provides subject matter expertise to support strategic priorities.
Maintains expertise on products and technologies through training and research and uses that training to drive and/or implement best practices and foster continuous improvement.
Perform other duties as assigned.
Own portfolio operations and reporting, including customer and internal performance reporting, KPI governance, SOPs and workflows, contracting and billing processes, operational readiness, and continuous improvement.
Own customer-facing service reporting, including recurring reports, reporting requirements, delivery standards, data quality, and coordination of customer-specific reporting needs.
Own internal portfolio reporting, KPIs, dashboards, and performance visibility.
Identify and resolve recurring operational issues, manual workarounds, and process gaps.
Identify and resolve operational issues, manual workarounds, reporting gaps, and process breakdowns.
Establish reporting and operational governance, including standards, definitions, controls, and repeatable processes.
Coordinate contracting, billing, operational readiness, and related portfolio processes.
Partner across Operations, Product, IT/Data, Analytics, Finance, and Ops, Customer Experience teams to improve M&I service delivery and reporting capabilities.
Minimum Education
Bachelor's Degree/equivalent experience in marketing, finance, computer science, engineering or related business discipline.
More advanced degrees may offset experience requirements. A related Master’s Degree equals two (2) years experience.
Knowledge, Skills, and Abilities
Strong ability to understand business and customer needs, customer/user experience management, product analysis and technology capabilities.
Technical acumen.
Strong collaboration, communications and analytical skills.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: paradox
Effort: medium

Benefits

Benefits detected in the listing.

Vision