Product Operations Lead, Fleet Management at Ford Motor Company

Job description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification. The Ford Pro Fleet Success Team will provide sales and service support for commercial fleet customers contracting for our commercial services, support will be provided for commercial customers purchasing commercial fleet software & services. What you'll do... • Coordinate & Support Dealership / Customer Title & Registration requests. Initial requests and re-registration requests. • Support customer onboarding on assigned product services, including assistance with initial product setup and training on how to use the product. • Provide monthly updates on new features or functionality of the product you are assigned and identify opportunities to educate customers on other products the Ford Pro Team offers. • Assist customers with maximizing the value that they receive from the products and services being delivered. Monitor usage, offer and provide training on functionality not being utilized by the fleet customer. • Provide the management team with insights into how customers use your assigned product. What they like, don’t like, and new functionality that would help them better manage their vehicle fleet. • Escalate customer concerns and maintain customer open issues tracking and drive to resolution • Support sales in any sales efforts needed to sell assigned product/service. • Support developing sales & marketing material for your assigned product/service. • Process title and registration transactions, vehicle moves & ensure clients are billed correctly. You'll have... • H.S. Diploma or equivalent • 4–5+ years of experience working for a fleet management company. • 4–5+ years of experience in U.S. title and registration work. • Prior sales experience with dealers and/or commercial fleet customers. • Strong interpersonal and communication skills, with the ability to build client relationships and collaborate effectively with sales team members. • Ability to identify business needs and clearly communicate them to product development teams. • Comfortable working without predefined responsibilities in a fast-paced, highly collaborative environment. • Self-starter who can think creatively and develop solutions in evolving or undefined areas. • Ability to advocate persuasively for solutions that serve both the customer and the business. • Proficiency with Microsoft Office, particularly Microsoft Excel. Even better, you may have... • Familiarity with project management software. • Familiarity with Salesforce and Microsoft Dynamics CRM. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision, and prescription drug coverage • Paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • Generous vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Year’s Day This position is open to salary grades 7-8. Salary grade 7 ranges from $86,600-$144,900. Salary grade 8 ranges from $99,100-$166,200. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: fordcareers.co Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. #LI-Remote #LI-SC3 The Ford Pro Fleet Success Team will provide sales and service support for commercial fleet customers contracting for our commercial services, support will be provided for commercial customers purchasing commercial fleet software & services.

Requirements

Must-haves

What you'll do...
Coordinate & Support Dealership / Customer Title & Registration requests. Initial requests and re-registration requests.
Support customer onboarding on assigned product services, including assistance with initial product setup and training on how to use the product.
Provide monthly updates on new features or functionality of the product you are assigned and identify opportunities to educate customers on other products the Ford Pro Team offers.
Assist customers with maximizing the value that they receive from the products and services being delivered. Monitor usage, offer and provide training on functionality not being utilized by the fleet customer.
Provide the management team with insights into how customers use your assigned product. What they like, don’t like, and new functionality that would help them better manage their vehicle fleet.
Escalate customer concerns and maintain customer open issues tracking and drive to resolution
Support sales in any sales efforts needed to sell assigned product/service.
Support developing sales & marketing material for your assigned product/service.
Process title and registration transactions, vehicle moves & ensure clients are billed correctly.
You'll have...
H.S. Diploma or equivalent
4–5+ years of experience working for a fleet management company.
4–5+ years of experience in U.S. title and registration work.
Prior sales experience with dealers and/or commercial fleet customers.
Strong interpersonal and communication skills, with the ability to build client relationships and collaborate effectively with sales team members.
Ability to identify business needs and clearly communicate them to product development teams.
Comfortable working without predefined responsibilities in a fast-paced, highly collaborative environment.
Self-starter who can think creatively and develop solutions in evolving or undefined areas.
Ability to advocate persuasively for solutions that serve both the customer and the business.
Proficiency with Microsoft Office, particularly Microsoft Excel.
Even better, you may have...
Familiarity with project management software.
Familiarity with Salesforce and Microsoft Dynamics CRM.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: oracle-cloud
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

Paid Time Off

Parental Leave