Job description

The Casino Marketing Coordinator provides essential support to the Marketing, Casino Marketing, Player Development, and National Marketing teams. This role partners closely with property Marketing and Casino Marketing leadership to ensure standards are upheld and guest needs are consistently met. The Coordinator assists with floor greets, supports all aspects of charter and National Casino Marketing programs, and contributes to the execution of marketing events and promotions while delivering exceptional guest service. This position is responsible for ensuring smooth execution of marketing initiatives, maintaining accurate data and reporting, and creating a positive experience for both guests and internal partners. • Works closely with the Casino Marketing leaders to ensure the department runs efficiently. • Gathers analytical data as requested, assists with all VIP guests needs, working promotional events, fills in for VIP Services and any areas required by Casino Marketing/Marketing. • Assist with floor greets, welcoming guests, providing property information, and elevating the guest experience. • Support Casino Hosts, Executive Hosts, and Marketing team members during events, peak business periods, and special promotions. • Assist with guest inquiries, reservation needs, and reinvestment/comp fulfillment processes according to company guidelines. • Provide administrative and operational support to the Marketing and Casino Marketing Department, including campaign preparation, promotional materials, and communication distribution. • Help maintain departmental calendars, timelines, project tracking, and marketing collateral inventory. • Assist National Casino Marketing with all charter program needs • Support all national trips, national guest programs, and corporate-driven marketing needs. • Serve as a frontline representative for charter guests to ensure a smooth and welcoming experience. • Support Marketing, Player Development, and Promotions teams in delivering seamless guest experiences and accurate prize fulfillment. • Ensure integrity of customer and event data across all marketing platforms. • Organize files, maintain departmental supplies, and support general office functions. • Assist with internal communication of promotional rules, event timelines, and marketing updates. • Maintain the confidentiality of sensitive guest and company information at all times. • Must be at least 21 years of age and be able to obtain a LA gaming license. • Associate’s or Bachelor’s degree in Marketing, Hospitality, Business, Communications, or related field. • At least 2 - 3 years of experience in marketing, events, hospitality, guest services, or administrative support. Experience working in casino, entertainment or event coordination is a plus. • Familiarity with player-tracking systems, CRM tools, or casino management software is a plus. • Excellent guest service, interpersonal, communication, team building, and problem-solving skills are required. • Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint). • Ability to multitask, prioritize, and work in a fast ‑ paced environment • Must be able to respond calmly and handle many customer demands. • Must possess the ability to calmly handle difficult situations and be able to work any day, any shift, and long hours as required. • Must be able to handle more than one function at a time by being well organized and paying attention to details. • Professional appearance and demeanor. • Ability to work flexible hours, including nights, weekends, and holidays as needed. ADDITIONAL REQUIREMENTS • Ability to lift up to 25 pounds (event materials, signage, supplies). • Must be able to move in and around on the casino floor quickly. • Must be able to bend, stoop, crouch, kneel, twist and balance. • Must be able to stand and walk for long periods of time. • Must be able to respond to visual and aural cues. Schedule flexibility required. GAMING LICENSE: NON-KEY The Casino Marketing Coordinator provides essential support to the Marketing, Casino Marketing, Player Development, and National Marketing teams. This role partners closely with property Marketing and Casino Marketing leadership to ensure standards are upheld and guest needs are consistently met. The Coordinator assists with floor greets, supports all aspects of charter and National Casino Marketing programs, and contributes to the execution of marketing events and promotions while delivering exceptional guest service. This position is responsible for ensuring smooth execution of marketing initiatives, maintaining accurate data and reporting, and creating a positive experience for both guests and internal partners.

Requirements

Must-haves

Works closely with the Casino Marketing leaders to ensure the department runs efficiently.
Gathers analytical data as requested, assists with all VIP guests needs, working promotional events, fills in for VIP Services and any areas required by Casino Marketing/Marketing.
Assist with floor greets, welcoming guests, providing property information, and elevating the guest experience.
Support Casino Hosts, Executive Hosts, and Marketing team members during events, peak business periods, and special promotions.
Assist with guest inquiries, reservation needs, and reinvestment/comp fulfillment processes according to company guidelines.
Provide administrative and operational support to the Marketing and Casino Marketing Department, including campaign preparation, promotional materials, and communication distribution.
Help maintain departmental calendars, timelines, project tracking, and marketing collateral inventory.
Assist National Casino Marketing with all charter program needs
Support all national trips, national guest programs, and corporate-driven marketing needs.
Serve as a frontline representative for charter guests to ensure a smooth and welcoming experience.
Support Marketing, Player Development, and Promotions teams in delivering seamless guest experiences and accurate prize fulfillment.
Ensure integrity of customer and event data across all marketing platforms.
Organize files, maintain departmental supplies, and support general office functions.
Assist with internal communication of promotional rules, event timelines, and marketing updates.
Maintain the confidentiality of sensitive guest and company information at all times.
Must be at least 21 years of age and be able to obtain a LA gaming license.
Associate’s or Bachelor’s degree in Marketing, Hospitality, Business, Communications, or related field.
Excellent guest service, interpersonal, communication, team building, and problem-solving skills are required.
Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
Ability to multitask, prioritize, and work in a fast ‑ paced environment
Must be able to respond calmly and handle many customer demands.
Must possess the ability to calmly handle difficult situations and be able to work any day, any shift, and long hours as required.

Nice-to-haves

At least 2 - 3 years of experience in marketing, events, hospitality, guest services, or administrative support. Experience working in casino, entertainment or event coordination is a plus.
Familiarity with player-tracking systems, CRM tools, or casino management software is a plus.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: oracle-cloud
Effort: medium