Job description

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom. At Point Designs, a Hanger company, we develop innovative prosthetic solutions for individuals with partial hand loss and differences. Our products empower users to return to work, regain independence, and live life on their own terms. We’re looking for a proactive Order Processing & Sales Operations Coordinator to join our team and help make a difference in people’s lives. Could This Be For You? The person in this role is responsible for processing orders, communicating with customers, and supporting the operations, manufacturing, sales, finance, and fabrication teams administrative functions. We’re looking for a detail-oriented and collaborative individual who excels in organizing information and following established workflows. You will play a vital role in delivering a seamless experience to both our customers and internal teams. Your Impact ● Order Processing & Sales Operations ○ Process incoming orders and ensure accuracy in parts, pricing, quantities, order entry, shipping information, and product availability. ○ Maintain and manage customer files, contracts, and documentation related to the sales process. ○ Collaborate with manufacturing and operations teams to ensure timely fulfillment, accurate shipments, and transparent communication on delays. ○ Generate quotes and track potential orders through to completion. ○ Support sales by generating reports and other sales documentation. ○ Ensure proper traceability of orders across all software platforms. ○ Provide support with shipping and receiving as needed. ● Customer Service ○ Collaborate with fabrication team to ensure prompt and accurate communication about orders involving fabrication services. ○ Answer phone calls and emails on shared lines to support customers. ○ Be informed of and trained on all products and services available at Point Designs in order to support questions during the ordering process as well as repair needs post-delivery. ○ Independently troubleshoot customer issues with billing, orders, and shipments. ○ Escalate concerns to the appropriate team after collecting necessary information. ○ Process demo requests and maintain demo pool. ● Administrative Support ○ Manager general administrative duties including scanning, filing, and record keeping. ○ Support internal meetings by capturing notes and providing follow-up. ○ Schedule team activities and travel as needed. ○ Help maintain office organization and purchase basic supplies. ● Other duties may be assigned as needed. • High school diploma or GED • 2 years of related experience • Able to work fully in-person • Competent with using a computer • Skilled in Microsoft Office and Google Workspace • Familiarity with CRM and ERP systems, or ability to quickly learn new software platforms • Keen attention to detail and ability to multi-task • Strong focus on quality across all work output • Empathetic and solution-oriented when connecting with customers • Desire to learn and stay informed • Ability to prioritize multiple tasks • Clear and professional communicator – both written and verbal • Ability to work independently and collaboratively with other teams • Strong problem-solving skills • Consistent attendance and timeliness Pay range of $25-$32/hour + bonus + benefits. This pay range is posted to comply with State Law. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables. • Competitive Compensation Packages • 8 Paid National Holidays & 4 additional Floating Holidays • PTO that includes Vacation and Sick time • Medical, Dental, and Vision Benefits • 401k Savings and Retirement Plan • Paid Parental Bonding Leave for New Parents • Flexible Work Schedules and Part-time Opportunities • Generous Employee Referral Bonus Program • Mentorship Programs- Mentor and Mentee • Student Loan Repayment Assistance by Location • Relocation Assistance • Regional & National traveling CPO/CO/CP opportunities • Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited. #ERF-HRC

Requirements

Must-haves

Could This Be For You?
Order Processing & Sales Operations
Process incoming orders and ensure accuracy in parts, pricing, quantities, order entry, shipping information, and product availability.
Maintain and manage customer files, contracts, and documentation related to the sales process.
Collaborate with manufacturing and operations teams to ensure timely fulfillment, accurate shipments, and transparent communication on delays.
Generate quotes and track potential orders through to completion.
Support sales by generating reports and other sales documentation.
Ensure proper traceability of orders across all software platforms.
Provide support with shipping and receiving as needed.
Customer Service
Collaborate with fabrication team to ensure prompt and accurate communication about orders involving fabrication services.
Answer phone calls and emails on shared lines to support customers.
Be informed of and trained on all products and services available at Point Designs in order to support questions during the ordering process as well as repair needs post-delivery.
Independently troubleshoot customer issues with billing, orders, and shipments.
Escalate concerns to the appropriate team after collecting necessary information.
Process demo requests and maintain demo pool.
Administrative Support
Manager general administrative duties including scanning, filing, and record keeping.
Support internal meetings by capturing notes and providing follow-up.
Schedule team activities and travel as needed.
Help maintain office organization and purchase basic supplies.
Other duties may be assigned as needed.
High school diploma or GED

Nice-to-haves

Generous Employee Referral Bonus Program

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: icims
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Pto