Job description

As a Robotics Field Engineer at Amazon RIVR, you will be the critical link between our advanced robotics technology and real-world deployment. You will serve as Tier 2 technical support, acting as the primary interface for other Amazon teams when complex issues arise in the field. This role is designed for a technical problem-solver who excels at Root Cause Analysis (RCA) and enjoys the challenge of debugging hardware and software in live environments. Beyond troubleshooting, you will play a strategic role in our development cycle by providing real-world operational insights to our QA teams, ensuring our test cases reflect the unpredictable nature of the field. Key job responsibilities ● Serve as the Tier 2 technical escalation point for field operations, interfacing directly with Amazon last-mile teams to resolve complex system issues. ● Perform deep-dive Root Cause Analysis (RCA) on field failures to identify whether issues stem from hardware, software, or environmental factors. ● Execute debugging and perform quick technical fixes to maintain a target ratio of 1 engineer to 5 robots. ● Collaborate with QA Engineers to provide real-world input for the design of full-system test cases, ensuring field edge cases are captured. ● Lead the operational readiness and optimization of RIVR's deployed robots, ensuring seamless integration across diverse sites. ● Develop and maintain technical documentation, troubleshooting guides, and Service & Support SOPs for Field Technicians. ● Act as the technical bridge to Product and Engineering teams, translating field-identified issues and RCA insights into structured requirements for the product roadmap. About the team Amazon RIVR is a robotics company pioneering Physical AI through real-world doorstep delivery. Founded in 2024 as an ETH Zurich spin-off, RIVR developed wheeled-legged robots designed to operate in complex, unstructured environments such as stairs, gates, doors, and uneven urban terrain. We believe that achieving general physical intelligence requires solving real customer problems in the real world, where robots can learn from rich operational data at scale. Following our acquisition by Amazon in March 2026, we are continuing this mission with greater reach and speed. By combining custom robot hardware, onboard autonomy, and cloud-based coordination, Amazon RIVR is building the next generation of safe, reliable autonomous robots for last-mile delivery - Experience in automating, deploying, and supporting infrastructure - Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust - Experience in a Linux or Unix environment - BA/BS in Engineering (Robotics, Mechanical, Electrical), Computer Science, or a related technical field. - 1+ years of experience (including internships, research, or project work) with robotics system components or electromechanical controls. - Familiarity with ROS2 or other robotics software frameworks. - Hands-on experience troubleshooting physical hardware, wiring, sensors, or electromechanical components. - Ability to review robot logs and system diagnostics to identify hardware, connectivity, or sensor errors. - Experience with CI/CD pipelines build processes - Basic understanding of distributed systems. - Prior experience in a Tier 1 or Tier 2 technical support role within robotics, IoT, or industrial automation. - Exposure to Amazon operations, logistics, industrial facilities, or last-mile delivery ecosystems. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit amazon.jobs for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at amazon.jobs . USA, TX, AUSTIN - 99,100.00 - 160,000.00 USD annually

Requirements

Must-haves

Key job responsibilities
Serve as the Tier 2 technical escalation point for field operations, interfacing directly with Amazon last-mile teams to resolve complex system issues.
Perform deep-dive Root Cause Analysis (RCA) on field failures to identify whether issues stem from hardware, software, or environmental factors.
Execute debugging and perform quick technical fixes to maintain a target ratio of 1 engineer to 5 robots.
Collaborate with QA Engineers to provide real-world input for the design of full-system test cases, ensuring field edge cases are captured.
Lead the operational readiness and optimization of RIVR's deployed robots, ensuring seamless integration across diverse sites.
Develop and maintain technical documentation, troubleshooting guides, and Service & Support SOPs for Field Technicians.
Act as the technical bridge to Product and Engineering teams, translating field-identified issues and RCA insights into structured requirements for the product roadmap.
About the team
Experience in automating, deploying, and supporting infrastructure
Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
Experience in a Linux or Unix environment
BA/BS in Engineering (Robotics, Mechanical, Electrical), Computer Science, or a related technical field.
1+ years of experience (including internships, research, or project work) with robotics system components or electromechanical controls.
Familiarity with ROS2 or other robotics software frameworks.
Hands-on experience troubleshooting physical hardware, wiring, sensors, or electromechanical components.
Ability to review robot logs and system diagnostics to identify hardware, connectivity, or sensor errors.
Experience with CI/CD pipelines build processes
Basic understanding of distributed systems.
Prior experience in a Tier 1 or Tier 2 technical support role within robotics, IoT, or industrial automation.
Exposure to Amazon operations, logistics, industrial facilities, or last-mile delivery ecosystems.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
USA, TX, AUSTIN - 99,100.00 - 160,000.00 USD annually

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aipythongolangjavarustci/cd

Platform: amazon
Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance

Dental

Vision

401(K)

Paid Time Off

Parental Leave