Job description

Global Clinical Operations Manager - Remote Opportunity About Airvet: Founded in 2018, Airvet provides 24/7 access to video visits and chats with thousands of licensed veterinarians and pet care providers, delivered as a highly valued employee benefit to companies like Adobe, Manulife, Freshpet, Dayforce, and Coke Northeast. Airvet is the #1 rated pet telemedicine app in the App Store, with over 7,300 reviews and a 4.9/5 star rating. To date, Airvet has helped 250,000+ pet families in the United States and Canada. Read more about Airvet in the news: • Profile: Brandon Werber, Founder & CEO at Airvet • Airvet receives 90+ NPS from employer clients for the second year in a row • EBN: How telehealth is saving this employee thousands in vet bills ABOUT THE ROLE: The Clinical Operations Manager will help lead Airvet’s both domestic and global clinical operations and manage our distributed veterinary network. This role ensures operational excellence across regions by driving scalable systems, measurable performance outcomes, and high-quality care delivery. You will partner cross-functionally to execute strategic initiatives on time and on budget, while continuously improving workflows, clinician engagement, and the pet parent experience worldwide. WHAT YOU'LL BE DOING: Clinical & Operational Leadership • Own performance metrics and operational KPIs in partnership with Data, Finance, and Analytics to drive company OKRs for both domestic and global operations. . • Lead all global expansion initiatives which include, legal compliance and research, product launch, veterinary recruitment and pet parent appointment scheduling. • Defining and implementing both domestic and global clinical roadmap to help ensure a robust and innovative product offering. • Lead quarterly global operational initiatives to improve workflows, product delivery, and the customer experience. • Design, execute, and evaluate structured operational experiments (weekly, monthly, quarterly) to test and scale high-impact improvements. • Ensure post-experiment implementation plans are documented, approved, and successfully operationalized. • Advocate for clinical teams by identifying technical and operational enhancements (analytics tools, dashboards, workflow improvements). • Establish global quality control standards, monitoring frameworks, and coaching systems to mitigate clinical risk and elevate care quality. Veterinary Network Strategy & Engagement • Build and strengthen trusted relationships with high-performing veterinarians and clinical teams both domestically and globally. • Lead all domestic and global demo on-demand call initiatives to support our sales and go-to-market efforts. • Develop and scale a globally engaged clinician network capable of supporting all visit types (on-demand video, chat, prescription consults, nutrition consults, etc.). • Design re-engagement strategies to activate dormant clinicians and support regional demand surges. • Partner with Clinical Leadership to pilot and scale initiatives that elevate clinician satisfaction and deliver exceptional pet parent experiences. Product & Operational Strategy (Secondary Focus) • Provide operational insight to Product and Engineering teams to improve connection rates, visit capacity, clinician workflows and product feature improvements. • Proactively develop solutions to manage global visit volume surges across video and chat. • Lead root cause analysis for escalated operational issues and implement data-driven corrective actions. • Standardize, document, and continuously improve global workflows to ensure scalable, high-quality data and care delivery. WHAT WOULD MAKE YOU A STRONG FIT FOR THE ROLE? You are likely to thrive in this role if you bring: • Proven experience leading distributed or global operational teams • Strong project management skills with the ability to prioritize and execute at scale • Demonstrated ability to break complex initiatives into executable phases • Analytical rigor — you use data to identify trends, test hypotheses, and drive decisions • High attention to detail and operational discipline • Exceptional stakeholder communication across clinical, technical, and executive audiences • Experience working cross-functionally in high-growth, fast-paced technology environments • Comfort managing remote teams and international stakeholders COMPENSATION/PERKS • Competitive salary and commission structure • Stock options • Medical, Dental, and Vision coverage, including Dependents • Flexible Spending and Health Savings Accounts • Telemedicine and Employee Assistance Program (EAP) • Life and AD&D policies • Unlimited Discretionary Time off, paid holidays, and a flexible time off approach • Los Angeles-based and Remote Work team • 401K Retirement Plan through Human Interest (Employee contribution - Not matched currently) • Pet-friendly, of course! Access to Airvet as a benefit • Monthly stipend for work-from-home • Annual Educational reimbursement program Closing Statement: Airvet is dedicated to working with the highest-skilled people from the most inclusive talent pool feasible. We maintain that diversity in all aspects leads to positive change, solutions, and innovation for our customers' and employees' career fulfillment. All qualified individuals are encouraged to apply. We will consider qualified applicants with arrest and conviction records in accordance with applicable law, including the San Francisco Fair Chance Ordinance.

Requirements

Must-haves

Global Clinical Operations Manager - Remote Opportunity
Profile: Brandon Werber, Founder & CEO at Airvet
Airvet receives 90+ NPS from employer clients for the second year in a row
EBN: How telehealth is saving this employee thousands in vet bills
You will partner cross-functionally to execute strategic initiatives on time and on budget, while continuously improving workflows, clinician engagement, and the pet parent experience worldwide.
Clinical & Operational Leadership
Own performance metrics and operational KPIs in partnership with Data, Finance, and Analytics to drive company OKRs for both domestic and global operations. .
Lead all global expansion initiatives which include, legal compliance and research, product launch, veterinary recruitment and pet parent appointment scheduling.
Defining and implementing both domestic and global clinical roadmap to help ensure a robust and innovative product offering.
Lead quarterly global operational initiatives to improve workflows, product delivery, and the customer experience.
Design, execute, and evaluate structured operational experiments (weekly, monthly, quarterly) to test and scale high-impact improvements.
Ensure post-experiment implementation plans are documented, approved, and successfully operationalized.
Advocate for clinical teams by identifying technical and operational enhancements (analytics tools, dashboards, workflow improvements).
Establish global quality control standards, monitoring frameworks, and coaching systems to mitigate clinical risk and elevate care quality.
Veterinary Network Strategy & Engagement
Build and strengthen trusted relationships with high-performing veterinarians and clinical teams both domestically and globally.
Lead all domestic and global demo on-demand call initiatives to support our sales and go-to-market efforts.
Develop and scale a globally engaged clinician network capable of supporting all visit types (on-demand video, chat, prescription consults, nutrition consults, etc.).
Design re-engagement strategies to activate dormant clinicians and support regional demand surges.
Partner with Clinical Leadership to pilot and scale initiatives that elevate clinician satisfaction and deliver exceptional pet parent experiences.
Product & Operational Strategy (Secondary Focus)
Provide operational insight to Product and Engineering teams to improve connection rates, visit capacity, clinician workflows and product feature improvements.
Proactively develop solutions to manage global visit volume surges across video and chat.
Lead root cause analysis for escalated operational issues and implement data-driven corrective actions.

Nice-to-haves

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Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: gem
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k