Presales Solutions Engineer at Embrace Software Inc

Job description

This is a remote position. Embrace Industrial Group supports some of the world’s largest and most complex manufacturers—serving 8 of the Top 10 global Chemical companies, 3 of the Top 10 Automotive companies, and 3 of the Top 5 Oil & Gas companies, along with industry leaders in Heavy Machinery and Food Manufacturing. Radiant RFID is a next-generation IoT platform under the Embrace umbrella, focused on enterprise-grade asset tracking. Our technology empowers organizations to manage and monitor critical and mobile assets in real time—boosting visibility, accountability, and operational efficiency, all while requiring minimal IT infrastructure. About the Role We're looking for a technically versatile IoT Solutions Engineer to own the customer experience end to end - from pre-sales scoping and solution design, through implementation and delivery, to post-launch support and account growth. This is a hands-on, customer-facing role for someone who's comfortable moving between a whiteboard conversation with a customer's ops team and a technical deep-dive with engineering. You'll work across the full lifecycle of our IoT deployments (BLE, RFID, GPS, and related hardware), translating business and operational needs into scoped, documented technical solutions - then seeing them through to a successful handoff and beyond. What You'll Do Pre-Sales • Partner with Sales on technical discovery calls, scoping conversations, and solution design for prospective customers • Translate customer requirements gathered in conversation into clear, documented technical solutions • Assess and document solution complexity to support accurate implementation estimates • Deliver product and platform demos tailored to a customer's use case Delivery & Implementation • Configure front-end platform settings and integrations to match the agreed solution • Work hands-on with RFID, BLE, GPS, and other IoT hardware during deployment and testing • Build and troubleshoot integrations using APIs, webhooks, and MQTT • Collaborate closely with our engineering team (a global, distributed team) to resolve technical issues and refine solutions • Manage and configure mobile devices as part of deployment Post-Sales / Ongoing Success • Own a clean handoff from delivery into steady-state support • Define and document scope of work for customer engagements • Train customer teams - technical concepts in plain language for non-technical stakeholders • Analyze deployment and usage data (Excel, SQL) to monitor solution health and identify opportunities • Serve as an ongoing technical point of contact for assigned accounts Requirements Technical Experience • Hands-on experience with RFID, BLE, GPS, or other IoT hardware technologies • Front-end platform configuration • Working knowledge of APIs, webhooks, and MQTT-based integrations • Strong Excel skills and comfort with data analysis • Working knowledge of SQL • Experience with mobile device management (MDM) • Proven ability to translate customer conversations into technical requirements and documented solutions Customer-Facing Experience • Running customer demos and product/platform walkthroughs • Delivering training that makes technical concepts accessible to non-technical audiences • Comfortable owning the relationship across the full pre-sale-to-delivery arc, not just one stage Soft Skills • Highly organized, with the ability to manage multiple accounts and projects at once • Self-starter who takes ownership without needing close direction • Genuinely enjoys solving complex, ambiguous technical problems • Willing and able to travel up to 50% Tools & Applications • Postman • Atlassian suite (Jira) • Salesforce • CAD or similar design/visualization tools • MSSQL • Comfort using AI tools (e.g., Claude) to support day-to-day work Qualifications • 5-10 years of experience in a solutions engineering, sales engineering, or technical customer success role • Demonstrated experience owning technical relationships across pre-sales, implementation, and post-sales • Bachelor's degree in a technical field or equivalent practical experience Benefits • Competitive base salary. • Comprehensive benefits package (medical, dental, 401(k), etc.).

Requirements

Must-haves

This is a remote position.
Partner with Sales on technical discovery calls, scoping conversations, and solution design for prospective customers
Translate customer requirements gathered in conversation into clear, documented technical solutions
Assess and document solution complexity to support accurate implementation estimates
Deliver product and platform demos tailored to a customer's use case
Delivery & Implementation
Configure front-end platform settings and integrations to match the agreed solution
Work hands-on with RFID, BLE, GPS, and other IoT hardware during deployment and testing
Build and troubleshoot integrations using APIs, webhooks, and MQTT
Collaborate closely with our engineering team (a global, distributed team) to resolve technical issues and refine solutions
Manage and configure mobile devices as part of deployment
Post-Sales / Ongoing Success
Own a clean handoff from delivery into steady-state support
Define and document scope of work for customer engagements
Train customer teams - technical concepts in plain language for non-technical stakeholders
Analyze deployment and usage data (Excel, SQL) to monitor solution health and identify opportunities
Serve as an ongoing technical point of contact for assigned accounts
Technical Experience
Hands-on experience with RFID, BLE, GPS, or other IoT hardware technologies
Front-end platform configuration
Working knowledge of APIs, webhooks, and MQTT-based integrations
Strong Excel skills and comfort with data analysis
Working knowledge of SQL
Experience with mobile device management (MDM)

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

sqljiraai

Platform: zoho-recruit
Effort: medium

Benefits

Benefits detected in the listing.

Dental

401(K)