Job description

The Account Executive is responsible for managing a book of medium-to-large volume Corporate Apparel Direct (CAD) accounts. Acting as the primary point of contact, the Account Executive oversees day-to-day account needs, facilitates smooth operations, and supports account retention and growth through ongoing relationship management, program support, and operational execution. This role focuses on delivering exceptional service, strengthening client relationships, and ensuring customer satisfaction across all touchpoints. The Account Executive will also support customer contract renewals, website launch calls, assist the sales team, and ensure ongoing account service. This position reports directly to the Corporate Apparel Direct Account Executive Supervisor. Job Detail: • Managing an assigned book of business, monitoring account performance, identifying service opportunities, and coordinating with internal departments to meet customer expectations and contractual obligations. • Handle all day-to-day account management tasks for assigned accounts including but not limited to: • Managing the email inbox • Daily phone communication • Proactive communication to the account base • Use reporting tools to help maintain the revenue stream • Provide customer reporting • Maintaining up to date customer records in CRM • Launch calls when needed, to re-launch a site or help the sales team launch a site • Writing up manual orders as needed while influencing customers to adopt an online order entry solution. • Facilitating updates to customer e-commerce portals as needed • Assisting existing clients through identifying opportunities of greater value. • Work with CAD Account Customer Service Representatives to resolve large site level customer service issues/problems. • Customer visitation meetings as requested by customer and\or as directed by management. • Be observant of industry/customer trends pertaining to garment usage, fashion, and customer image attributes to position UniFirst as the on-going single source provider for their work apparel needs. • Other duties as assigned. Qualifications Experience • Uniform industry experience a plus • National or corporate account experience a plus • Minimum of 5 years’ experience in a service environment • High proficiency in Microsoft Office, Outlook, Excel, etc. • Experience working with MS Dynamics or similar CRM preferred Education: • High School Diploma or equivalent required • Associate’s Degree preferred Additional Requirements: • Ability to travel up to 10% of the time, including overnight stays. • Ability to work under pressure and with minimum supervision. • Proficiency in Microsoft Office Suite including Excel, Word, PPT, Outlook, etc. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call 800-347-7888 to let us know the nature of your request. --> If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at TalentAcquisition@unifirst.com or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at (800) 213-8979 to let us know the nature of your request. UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.

Requirements

Must-haves

Managing an assigned book of business, monitoring account performance, identifying service opportunities, and coordinating with internal departments to meet customer expectations and contractual obligations.
Handle all day-to-day account management tasks for assigned accounts including but not limited to: • Managing the email inbox
Daily phone communication
Proactive communication to the account base
Use reporting tools to help maintain the revenue stream
Provide customer reporting
Maintaining up to date customer records in CRM
Launch calls when needed, to re-launch a site or help the sales team launch a site
Writing up manual orders as needed while influencing customers to adopt an online order entry solution.
Facilitating updates to customer e-commerce portals as needed
Assisting existing clients through identifying opportunities of greater value.
Work with CAD Account Customer Service Representatives to resolve large site level customer service issues/problems.
Customer visitation meetings as requested by customer and\or as directed by management.
Be observant of industry/customer trends pertaining to garment usage, fashion, and customer image attributes to position UniFirst as the on-going single source provider for their work apparel needs.
Other duties as assigned.
Minimum of 5 years’ experience in a service environment
High proficiency in Microsoft Office, Outlook, Excel, etc.
High School Diploma or equivalent required
Ability to travel up to 10% of the time, including overnight stays.
Ability to work under pressure and with minimum supervision.

Nice-to-haves

Uniform industry experience a plus
National or corporate account experience a plus
Experience working with MS Dynamics or similar CRM preferred
Associate’s Degree preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: radancy
Effort: medium

Benefits

Benefits detected in the listing.

Vision