Customer Success Manager at Honeywell

Job description

As a Customer Success Manager here at Honeywell, you will be responsible for supporting customer experience and ensuring high levels of customer satisfaction. You will work closely with customers to understand their needs, address their concerns, and help them achieve their desired outcomes with Honeywell’s products and services. You will report directly to our leadership team and you’ll work out of our Portland, ME location on a hybrid work schedule. In this role, you will impact customer retention, loyalty, and overall satisfaction by fostering strong relationships and delivering exceptional service that meets and exceeds customer expectations. KEY RESPONSIBILITIES • Develop and maintain strong relationships with customers to understand their goals and challenges. • Collaborate with cross-functional teams to ensure customer needs are met and issues are resolved promptly. • Monitor customer health metrics and proactively address potential risks to customer satisfaction. YOU MUST HAVE • Minimum of 6 years of experience in customer success, customer experience, or related roles. • Strong knowledge of customer success management principles and best practices. • Proficiency with customer relationship management (CRM) tools and data analysis to monitor customer health and satisfaction. • Experience collaborating with cross-functional teams to resolve customer issues and improve service delivery. WE VALUE • Bachelor’s degree in Business Administration, Marketing, or a related field. • Experience in managing customer success initiatives in a fast-paced environment. • Strong problem-solving and analytical skills. • Ability to work collaboratively across teams and influence stakeholders. • Innovative mindset with a focus on continuous improvement. ABOUT HONEYWELL TECHNOLOGIES Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. Learn more THE BUSINESS UNIT Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit buildings.honeywell.com BENEFITS OF WORKING FOR HONEYWELL In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more (benefits.honeywell.com) The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: 9/8/2026. The annual base salary range for this position is $71,300-89,000. Please note that this salary information serves as a general guideline. Honeywell Technologies considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more As a Customer Experience Program Management Professional here at Honeywell, you will manage and enhance customer experience programs, working with cross-functional teams to implement customer-centric initiatives and improve satisfaction.

Requirements

Must-haves

You will report directly to our leadership team and you’ll work out of our Portland, ME location on a hybrid work schedule.
In this role, you will impact customer retention, loyalty, and overall satisfaction by fostering strong relationships and delivering exceptional service that meets and exceeds customer expectations.
Develop and maintain strong relationships with customers to understand their goals and challenges.
Collaborate with cross-functional teams to ensure customer needs are met and issues are resolved promptly.
Monitor customer health metrics and proactively address potential risks to customer satisfaction.
Minimum of 6 years of experience in customer success, customer experience, or related roles.
Strong knowledge of customer success management principles and best practices.
Proficiency with customer relationship management (CRM) tools and data analysis to monitor customer health and satisfaction.
Experience collaborating with cross-functional teams to resolve customer issues and improve service delivery.
Bachelor’s degree in Business Administration, Marketing, or a related field.
Experience in managing customer success initiatives in a fast-paced environment.
Strong problem-solving and analytical skills.
Ability to work collaboratively across teams and influence stakeholders.
Innovative mindset with a focus on continuous improvement.

Nice-to-haves

None flagged.

Application prep

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Platform: oracle-cloud
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Parental Leave