Job description

About Goodshuffle At Goodshuffle, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event professionals to streamline their operations and grow their businesses. At Goodshuffle, we believe in delivering incredible value to our customers through innovative tools and world-class support. About the Role As a Customer Success Manager (CSM) at Goodshuffle, you’ll serve as a trusted partner to a portfolio of customers—ensuring they’re set up for success, using the platform effectively, and seeing measurable impact in their day-to-day operations. You’ll be an advocate for your customers while helping drive retention, adoption, and growth. This is an ideal opportunity for someone with a few years of CSM or account management experience who wants to deepen their skills, take ownership of customer relationships, and grow alongside a rapidly scaling company. Responsibilities Manage a portfolio of small-to-mid-sized accounts, providing ongoing support, guidance, and value throughout the customer lifecycle Lead training and education sessions to ensure a smooth and successful journey for customers Monitor customer health and usage, proactively reaching out to keep customers engaged and successful Educate customers on new features, best practices, and time-saving workflows Serve as the primary point of contact for questions, feedback, and troubleshooting Maintain detailed and up-to-date account notes, usage metrics, and communications in internal tools Contribute to team processes and knowledge-sharing as we scale Requirements 3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role Excellent written and verbal communication skills Strong organizational skills with attention to detail and follow-through A genuine desire to help others succeed and a proactive approach to problem-solving Ability to manage multiple accounts and priorities in a fast-paced environment Comfort with technology and a desire to learn new tools and features Team-oriented, feedback-friendly, and eager to grow Nice-to-Haves Experience working with small business customers or in the events industry Familiarity with tools like Intercom, HubSpot, FullStory and Confluence Exposure to onboarding or training customers What We Offer Base salary: $70,000 - $100,000 Hybrid work environment Strong feedback culture with mentorship and growth opportunities A passionate, tight-knit team focused on innovation and impact A chance to make a real difference for small business owners in the events world If you love helping customers thrive and want to grow your career in Customer Success, we’d love to hear from you.

Requirements

Must-haves

This is an ideal opportunity for someone with a few years of CSM or account management experience who wants to deepen their skills, take ownership of customer relationships, and grow alongside a rapidly scaling company.
Manage a portfolio of small-to-mid-sized accounts, providing ongoing support, guidance, and value throughout the customer lifecycle
Lead training and education sessions to ensure a smooth and successful journey for customers
Monitor customer health and usage, proactively reaching out to keep customers engaged and successful
Educate customers on new features, best practices, and time-saving workflows
Serve as the primary point of contact for questions, feedback, and troubleshooting
Maintain detailed and up-to-date account notes, usage metrics, and communications in internal tools
Contribute to team processes and knowledge-sharing as we scale
3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role
Excellent written and verbal communication skills
Strong organizational skills with attention to detail and follow-through
A genuine desire to help others succeed and a proactive approach to problem-solving
Ability to manage multiple accounts and priorities in a fast-paced environment
Comfort with technology and a desire to learn new tools and features
Team-oriented, feedback-friendly, and eager to grow

Nice-to-haves

Experience working with small business customers or in the events industry
Familiarity with tools like Intercom, HubSpot, FullStory and Confluence
Exposure to onboarding or training customers

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: greenhouse
Effort: quick