Job description

MediaAlpha is a customer acquisition solutions provider powered by technology and data science. The company provides industry-leading solutions designed to reach consumers shopping within high-consideration categories such as property and casualty insurance, health insurance, life insurance, and more. Hybrid: In-office Tuesday / Wednesday / Thursday MediaAlpha is growing in the Agent Lead Marketplace, where insurance agents can buy consumer leads through our transparent, efficient platform. To help maintain and grow our agent lead business, we are looking for a Client Success Manager. Reporting to the Director of Client Success, you will be responsible for maintaining and growing your own book of business. Objectives of this Role Represent MediaAlpha’s agent team, starting with a comprehensive understanding of our target agents and our lead platform Maintain and grow a book of business Be an extension of your agents’ teams by taking on the role of a trusted consultant Consistently look for ways to improve the MediaAlpha for Agents experience by soliciting constructive feedback and clearly communicating actionable items and ideas to internal teams Help grow the MediaAlpha agent business by increasing spend and soliciting referrals from existing agents Key Responsibilities Set up new agent accounts and integrations. Onboard new agents within 24 hours of assignment. Conduct regular one-on-one consultations with assigned agents, offering tailored recommendations to help grow their business. Optimize and expand accounts to meet quarterly growth targets. Monitor agent lead return rates and account balances. Maintain and update Salesforce reports and dashboards. Analyze MediaAlpha platform data to identify optimization opportunities. Collaborate with cross-functional teams, including Marketing, Product, and Sales, to drive improvements and innovations in the agent business. Required Qualifications & Skills Bachelor’s degree required. 2-3 years of Client Success experience preferred. Strong relationship-building skills and a client-focused mindset. Proficiency in technology tools such as Salesforce, Outreach, Slack, and Google Workspace. Receptive to feedback and eager to learn and improve. Excellent verbal and written communication skills. Ability to work independently and as part of a team. Collaborative spirit—willing to support colleagues and celebrate team successes. Goal-oriented with a strategic mindset, contributing to both individual and team success. Compensation & Benefits We are excited to offer a competitive base pay range of $60,000 to $65,000 per year for this position, based on experience and qualifications. But that's not all - as a valued member of our team, you will also have access to an array of top-notch benefits, including: Annual bonus program and participation in our Restricted Stock Unit program 100% Employer-paid health, dental, and vision insurance for you, your dependents, and spouse or registered domestic partner 100% employer-paid long-term disability and life insurance 401(k) retirement plan with matching contributions to help you plan for your future Open Paid Time Off policy with a birthday day off and 11 holidays Professional development reimbursement along with a subscription to Masterclass Cell Phone, Wellness, and Internet expense reimbursement, along with a subscription to the Calm App 100% fully paid parental leave for team members up to 22 weeks for the primary caregiver and 12 weeks for the secondary caregiver Dog-friendly offices (LA and AZ) along with a $300 pet adoption reimbursement Diversity, Equity, and Inclusion MediaAlpha is committed to fostering, cultivating, and maintaining a culture of diversity, equity, and inclusion. Our philosophy and actions are built on the premise that as an employer and citizens of our communities, we can create opportunities for lasting change. Fair Chance MediaAlpha will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws. We are also committed to providing reasonable accommodations for qualified applicants with disabilities and disabled veterans in our application process. If you need assistance or an accommodation due to a disability, please contact us at peopleops@mediaalpha.com or (213) 316-6256.

Requirements

Must-haves

Objectives of this Role
Represent MediaAlpha’s agent team, starting with a comprehensive understanding of our target agents and our lead platform
Maintain and grow a book of business
Be an extension of your agents’ teams by taking on the role of a trusted consultant
Consistently look for ways to improve the MediaAlpha for Agents experience by soliciting constructive feedback and clearly communicating actionable items and ideas to internal teams
Help grow the MediaAlpha agent business by increasing spend and soliciting referrals from existing agents
Set up new agent accounts and integrations.
Onboard new agents within 24 hours of assignment.
Conduct regular one-on-one consultations with assigned agents, offering tailored recommendations to help grow their business.
Optimize and expand accounts to meet quarterly growth targets.
Monitor agent lead return rates and account balances.
Maintain and update Salesforce reports and dashboards.
Analyze MediaAlpha platform data to identify optimization opportunities.
Collaborate with cross-functional teams, including Marketing, Product, and Sales, to drive improvements and innovations in the agent business.
Required Qualifications & Skills
Bachelor’s degree required.
Strong relationship-building skills and a client-focused mindset.
Proficiency in technology tools such as Salesforce, Outreach, Slack, and Google Workspace.
Receptive to feedback and eager to learn and improve.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.
Collaborative spirit—willing to support colleagues and celebrate team successes.

Nice-to-haves

2-3 years of Client Success experience preferred.
Annual bonus program and participation in our Restricted Stock Unit program

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Health Insurance

Dental

Vision

401(K)

Paid Time Off

Parental Leave

Wellness

Professional Development