Job description

Job Description: Shape the Future of Customer Experience Are you the person who can walk into a room, uncover a client s biggest business challenges, connect the dots across technology, people, and process, and design a vision that drives real transformation? We re looking for a Solutions Architect to partner with some of the world s most recognized brands and help them unlock the full power of the Adobe ecosystem. In this highly visible role, you ll lead discovery workshops, build strategic roadmaps, develop compelling business cases, and design innovative solutions that accelerate digital transformation. This is not a hands-on implementation role. It s an opportunity to become a trusted advisor, strategic consultant, and solution visionary who helps clients connect technology investments to measurable business outcomes. What You ll Do Lead Discovery & Shape Strategy Facilitate executive and stakeholder discovery workshops Assess technology maturity, organizational challenges, and capability gaps Identify opportunities across content supply chain, customer data, personalization, and journey orchestration Translate technical findings into clear business value and actionable recommendations Design Future-State Solutions Develop strategic roadmaps that maximize value realization and support business objectives Architect solutions across Adobe Experience Cloud and broader marketing technology ecosystems Create compelling presentations, architectural diagrams, integration concepts, and business cases Quantify value through ROI, efficiency gains, reduced risk, and time-to-market acceleration Partner with Sales & Client Teams Collaborate with Adobe sellers, account leaders, and technical SMEs Support business development efforts through solution positioning and technical storytelling Help identify Adobe licensing and growth opportunities Build client confidence through strategic consultation and thought leadership Drive Innovation Stay at the forefront of Adobe technologies, AI capabilities, and digital experience trends Advise clients on emerging solutions including content supply chain, customer data platforms, personalization, analytics, and generative AI Create reusable frameworks, business case models, and discovery approaches that scale across engagements What Success Looks Like You thrive when you re: Solving complex business challenges Influencing executive stakeholders Connecting business strategy with technology solutions Building roadmaps that clients can actually execute Turning technical concepts into compelling business narratives What We re Looking For Experience Experience in solution architecture, technical consulting, pre-sales, or enterprise transformation leadership Proven background leading discovery workshops and executive stakeholder conversations Experience building business cases, ROI models, and transformation roadmaps Deep understanding of customer data, marketing technology, analytics, workflow management, or digital experience platforms Experience partnering closely with sales organizations and account teams Adobe & MarTech Expertise Experience with multiple Adobe solutions and adjacent technologies, including: Adobe Experience Platform (AEP) Adobe Journey Optimizer (AJO) Customer Journey Analytics (CJA) Adobe Experience Manager Assets (AEM Assets) Workfront GenStudio Customer data, identity, personalization, and analytics platforms Traits That Stand Out Strategic thinker Exceptional communicator Executive presence Collaborative leader Business-first mindset Naturally curious about emerging technology and AI Why Merkle & dentsu? At Merkle, you ll work alongside industry-leading practitioners helping enterprise organizations solve their most complex customer experience, data, content, and marketing challenges. You ll have the opportunity to influence digital transformation programs, shape multimillion-dollar initiatives, and drive meaningful business outcomes for global brands. If you enjoy solving business problems, influencing strategy, and helping organizations transform the way they connect with customers, we d love to talk with you. At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office. The annual salary range for this position is $113,000 - $160,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skils, and other factors permitted by law. Benefits available with this position include: • Medical, vision, and dental insurance, • Life insurance, • Short-term and long-term disability insurance, • 401k, • Flexible paid time off, • At least 15 paid holidays per year, • Paid sick and safe leave, and • Paid parental leave. Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com. To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps. #LI-AJ1 Location: USA - Remote - New York Brand: Merkle Time Type: Full time Contract Type: Permanent Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color , national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.   Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to  ApplicantAccommodations dentsu.com  by clicking on the link to let us  know the nature of your accommodation request and your contact information. We are here to support you.

Requirements

Must-haves

This is not a hands-on implementation role. It s an opportunity to become a trusted advisor, strategic consultant, and solution visionary who helps clients connect technology investments to measurable business outcomes.
What You ll Do Lead Discovery & Shape Strategy Facilitate executive and stakeholder discovery workshops
Assess technology maturity, organizational challenges, and capability gaps
Identify opportunities across content supply chain, customer data, personalization, and journey orchestration
Translate technical findings into clear business value and actionable recommendations
Design Future-State Solutions Develop strategic roadmaps that maximize value realization and support business objectives
Architect solutions across Adobe Experience Cloud and broader marketing technology ecosystems
Create compelling presentations, architectural diagrams, integration concepts, and business cases
Quantify value through ROI, efficiency gains, reduced risk, and time-to-market acceleration
Partner with Sales & Client Teams Collaborate with Adobe sellers, account leaders, and technical SMEs
Support business development efforts through solution positioning and technical storytelling
Help identify Adobe licensing and growth opportunities
Build client confidence through strategic consultation and thought leadership
Drive Innovation Stay at the forefront of Adobe technologies, AI capabilities, and digital experience trends
Advise clients on emerging solutions including content supply chain, customer data platforms, personalization, analytics, and generative AI
Create reusable frameworks, business case models, and discovery approaches that scale across engagements
What Success Looks Like You thrive when you re: Solving complex business challenges
Influencing executive stakeholders
Connecting business strategy with technology solutions
Building roadmaps that clients can actually execute
Turning technical concepts into compelling business narratives
What We re Looking For Experience Experience in solution architecture, technical consulting, pre-sales, or enterprise transformation leadership
Proven background leading discovery workshops and executive stakeholder conversations
Experience building business cases, ROI models, and transformation roadmaps

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Paid Time Off

Parental Leave