Job description

REQUIREMENTS: • Certified ServiceNow System Administrator (CSA) required • 5+ years of ServiceNow development experience • Hands-on experience with ServiceNow Products: • Customer Service Management (CSM), IT Service Management (ITSM), IT Operations (ITOM), Configuration Management Database (CMDB), Strategic Portfolio Management (SPM), Security Operations (SECOPS), and Integrated Risk Management (IRM) • Strong experience with Flow Designer and workflow automation • Experience with Integration Hub and REST/SOAP API development (JSON) • Proficiency in JavaScript and ServiceNow scripting • Solid understanding of ITIL processes (certification preferred) • Familiarity with Agile/Scrum methodologies • ServiceNow Certified Application Developer (CAD) preferred or equivalent hands-on development experience • ITIL Foundation certification (v3 or higher) preferred • Experience with Now Assist and AI-powered automation capabilities preferred, with a strong interest in leveraging AI to drive automation and efficiency • Experience with bi-directional system integrations strongly preferred WORK EXPERIENCE: • 5+ years delivering ServiceNow solutions in enterprise environments, including CSM and ITSM • Demonstrated success implementing automation and integrations at scale • Experience supporting customer-facing platforms or service delivery operations • Proven ability to work cross-functionally with technical and business stakeholders • Strong communication and collaboration skills

Requirements

Must-haves

Certified ServiceNow System Administrator (CSA) required
5+ years of ServiceNow development experience
Strong experience with Flow Designer and workflow automation
Experience with Integration Hub and REST/SOAP API development (JSON)
Proficiency in JavaScript and ServiceNow scripting
Familiarity with Agile/Scrum methodologies
5+ years delivering ServiceNow solutions in enterprise environments, including CSM and ITSM
Demonstrated success implementing automation and integrations at scale
Experience supporting customer-facing platforms or service delivery operations
Proven ability to work cross-functionally with technical and business stakeholders
Strong communication and collaboration skills

Nice-to-haves

Solid understanding of ITIL processes (certification preferred)
ServiceNow Certified Application Developer (CAD) preferred or equivalent hands-on development experience
ITIL Foundation certification (v3 or higher) preferred
Experience with Now Assist and AI-powered automation capabilities preferred, with a strong interest in leveraging AI to drive automation and efficiency
Experience with bi-directional system integrations strongly preferred

Application prep

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Keywords to mirror

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