Job description

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. In this role, you will provide performance-focused learning support, partnering with business leaders and subject matter experts (SMEs) to identify performance gaps, analyze workflow and skill requirements, and design solutions that drive measurable business outcomes. You will leverage performance-based learning principles to ensure learning solutions are aligned to critical job skills, observable performance outcomes, and customer needs. You will lead instructional design efforts across the full project lifecycle, from needs analysis and solution design through development, implementation, evaluation, and continuous improvement. Working collaboratively across the Optum Learn (OL) team, you will create both instructor-led and self-paced learning solutions while ensuring alignment to business goals, learner performance, and organizational priorities. This position is full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment. Primary Responsibilities • Partner with SMEs, business stakeholders, and customer leadership to identify performance needs, business objectives, learner requirements, and desired outcomes • Conduct learning and performance analyses to diagnose root causes, identify critical job skills, and determine the most effective solution strategy • Apply performance-based learning principles to design solutions focused on what learners must do, not just what they must know • Design and develop instructor-led, virtual, self-paced, and performance support solutions that enable measurable job performance improvement • Utilize learning development tools and platforms (e.g., Articulate 360) to create engaging, skills-based learning experiences • Create project deliverables including learning strategies, design documents, storyboards, assessments, performance support materials, and evaluation plans • Manage end-to-end execution of learning projects through analysis, design, development, implementation, evaluation, and sustainment activities • Collaborate with stakeholders to define success metrics and evaluate the effectiveness and business impact of learning solutions • Analyze learner, quality, and operational performance data to identify opportunities for continuous improvement and optimization • Collaborate with peers across the training organization to share best practices, improve design standards, and ensure learning quality • Mentor peers and contribute to the development of instructional design capabilities across the organization • Effectively manage multiple projects, competing priorities, timelines, and stakeholder expectations • Accurately track project progress, risks, dependencies, and deliverables within project workplans • Communicate effectively with customers, peers, SMEs, and Optum Learn leadership throughout the project lifecycle You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications • High School Diploma / GED • Must be 18 years of age OR older • 5+ years of experience designing and developing instructor-led, virtual, and self-paced learning solutions • 5+ years of experience applying instructional design methodologies, learning analysis techniques, and adult learning principles • 5+ years of experience using Microsoft Office suite applications and tools • 2+ years of experience using Articulate 360 suite applications and tools • 2+ years of experience managing learning projects from initiation through implementation and evaluation • Experience conducting needs analysis, performance analysis, workflow analysis, OR similar consultative discovery activities • Ability to work full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. Preferred Qualifications • 2+ years of experience working within the healthcare industry • BA / BS Degree • Experience leveraging performance consulting, performance-based learning methodologies, OR human performance improvement practices • Experience analyzing learner, quality, operational, OR business performance data to inform learning decisions • Experience facilitating stakeholder discovery sessions, workflow analysis, OR solution design workshops • Experience with learning measurement, evaluation, and continuous improvement methodologies Telecommuting Requirements: • Ability to keep all company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy. • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: • Demonstrated ability to align learning solutions to business outcomes, performance metrics, and learner needs • Demonstrated ability to manage learning content within a Learning Management System (LMS) • Demonstrated ability to apply visual design principles and accessibility standards in learning content development • Demonstrated ability to communicate effectively, think critically, solve complex problems, and influence stakeholders • Demonstrated ability to manage multiple priorities while maintaining quality and attention to detail • Demonstrated ability to balance creative instructional design approaches with practical business and performance requirements *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Requirements

Must-haves

We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.
Partner with SMEs, business stakeholders, and customer leadership to identify performance needs, business objectives, learner requirements, and desired outcomes
Conduct learning and performance analyses to diagnose root causes, identify critical job skills, and determine the most effective solution strategy
Apply performance-based learning principles to design solutions focused on what learners must do, not just what they must know
Design and develop instructor-led, virtual, self-paced, and performance support solutions that enable measurable job performance improvement
Utilize learning development tools and platforms (e.g., Articulate 360) to create engaging, skills-based learning experiences
Create project deliverables including learning strategies, design documents, storyboards, assessments, performance support materials, and evaluation plans
Manage end-to-end execution of learning projects through analysis, design, development, implementation, evaluation, and sustainment activities
Collaborate with stakeholders to define success metrics and evaluate the effectiveness and business impact of learning solutions
Analyze learner, quality, and operational performance data to identify opportunities for continuous improvement and optimization
Collaborate with peers across the training organization to share best practices, improve design standards, and ensure learning quality
Mentor peers and contribute to the development of instructional design capabilities across the organization
Effectively manage multiple projects, competing priorities, timelines, and stakeholder expectations
Accurately track project progress, risks, dependencies, and deliverables within project workplans
Communicate effectively with customers, peers, SMEs, and Optum Learn leadership throughout the project lifecycle
High School Diploma / GED
Must be 18 years of age OR older
5+ years of experience designing and developing instructor-led, virtual, and self-paced learning solutions
5+ years of experience applying instructional design methodologies, learning analysis techniques, and adult learning principles

Nice-to-haves

BA / BS Degree
Experience leveraging performance consulting, performance-based learning methodologies, OR human performance improvement practices
Experience analyzing learner, quality, operational, OR business performance data to inform learning decisions
Experience facilitating stakeholder discovery sessions, workflow analysis, OR solution design workshops
Experience with learning measurement, evaluation, and continuous improvement methodologies

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Benefits

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401k