Job description

Location: Toyota Center is the home of the NBA's Houston Rockets. Toyota Center also plays host to the nation's top concerts and touring shows. Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. About Levy The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. Job Summary The Director of Operations at theToyota Center will oversee venue operations, event execution, staffing coordination, safety compliance, and service delivery to ensure exceptional experiences for guests, clients, and team partners. Qualifications • 5+ years of operations leadership experience in sports, entertainment, hospitality, or large-scale venues • Experience managing large teams and cross-functional departments • Knowledge of event operations, staffing logistics, and facility management • Proficiency with scheduling, reporting, and operational software systems • Familiarity with OSHA standards and venue safety procedures Key Responsibilities • Oversee daily venue and event operations • Manage operational staffing plans and labor execution • Coordinate with culinary, concessions, security, and guest experience teams • Ensure compliance with safety and operational standards • Monitor operational budgets and performance metrics • Develop operational procedures to improve efficiency and guest satisfaction • Support premium events, sporting events, concerts, and special programs Curious about Life at Levy? Check it out: Levy Culture At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered. • Medical • Dental • Vision • Life Insurance/ AD • Disability Insurance • Retirement Plan • Flexible Time Off Plan • Paid Parental Leave • Holiday Time Off (varies by site/state) • Personal Leave • Associate Shopping Program • Health and Wellness Programs • Discount Marketplace • Identity Theft Protection • Pet Insurance • Commuter Benefits • Employee Assistance Program • Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. compass-usa.com Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Certain positions may require Florida Level 2 background screening. Details: info.flclearinghouse.com Applications are accepted on an ongoing basis. Levy maintains a drug-free workplace. Req ID: 1576464 Levy Sector [[Cust_clntAcName]] HEATHER RADOW [[req_classification]]

Requirements

Must-haves

Location: Toyota Center is the home of the NBA's Houston Rockets. Toyota Center also plays host to the nation's top concerts and touring shows.
5+ years of operations leadership experience in sports, entertainment, hospitality, or large-scale venues
Experience managing large teams and cross-functional departments
Knowledge of event operations, staffing logistics, and facility management
Proficiency with scheduling, reporting, and operational software systems
Familiarity with OSHA standards and venue safety procedures
Oversee daily venue and event operations
Manage operational staffing plans and labor execution
Coordinate with culinary, concessions, security, and guest experience teams
Ensure compliance with safety and operational standards
Monitor operational budgets and performance metrics
Develop operational procedures to improve efficiency and guest satisfaction
Support premium events, sporting events, concerts, and special programs
Curious about Life at Levy? Check it out: Levy Culture
At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.
Disability Insurance
Retirement Plan
Flexible Time Off Plan
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: successfactors-unify
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

Pto

Paid Time Off

Parental Leave

Wellness