Job description

PYLON — THE AGENTIC SUPPORT PLATFORM PURPOSE-BUILT FOR B2B. Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself. We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List enterprisetech30.com. WHAT YOU'LL DO - Build features so our customers in post-Sales roles (Customer Support & Customer Success) run their operations more efficiently by leveraging AI - Build prototypes, work independently, iterate quickly, and ship fast - Have high autonomy, own things end to end, and project manage your own work - Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way - Collaborate with a strong technical team of senior engineers from places like Samsara, Affinity, Airbnb, and Meta WHAT WE’RE LOOKING FOR - You are pursuing a bachelor’s or master’s degree in computer science, engineering, or another related field and are graduating between December 2026 and Summer 2028. - You have a growth mindset, want to constantly improve, and want to receive feedback - You're in SF or you're willing to relocate (the internship will take place in Summer 2027) - (Bonus) You have relevant internship experience or side projects building product features and a demonstration of strong full-stack fundamentals - (Bonus) You have interned at high-growth startups and can navigate ambiguous environments. - (Bonus) You highly leverage AI for software development and can juggle multiple workstreams at the same time. - (Bonus) You have experience with our tech stack (React, Golang, GraphQL, and AWS). OUR PERKS 🚆 Commuter benefits 🌱 Parental leave 🏝️ 14 company holidays + unlimited PTO 🗺️ Annual offsite 🍽 Lunch, dinner, and snacks at the office 🏋️ Fitness stipend MORE ABOUT PYLON Funding: Series B led by a16z and BCV ($51M total raised) Founders: Advith Chelikani linkedin.com, Robert Eng linkedin.com, and Marty Kausas linkedin.com Team: Currently 100+ and growing!

Requirements

Must-haves

PYLON — THE AGENTIC SUPPORT PLATFORM PURPOSE-BUILT FOR B2B.
Build features so our customers in post-Sales roles (Customer Support & Customer Success) run their operations more efficiently by leveraging AI
Build prototypes, work independently, iterate quickly, and ship fast
Have high autonomy, own things end to end, and project manage your own work
Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Collaborate with a strong technical team of senior engineers from places like Samsara, Affinity, Airbnb, and Meta
You are pursuing a bachelor’s or master’s degree in computer science, engineering, or another related field and are graduating between December 2026 and Summer 2028.
You have a growth mindset, want to constantly improve, and want to receive feedback
You're in SF or you're willing to relocate (the internship will take place in Summer 2027)
Annual offsite
Lunch, dinner, and snacks at the office
Fitness stipend
Funding: Series B led by a16z and BCV ($51M total raised)
Team: Currently 100+ and growing!

Nice-to-haves

(Bonus) You have relevant internship experience or side projects building product features and a demonstration of strong full-stack fundamentals
(Bonus) You have interned at high-growth startups and can navigate ambiguous environments.
(Bonus) You highly leverage AI for software development and can juggle multiple workstreams at the same time.
(Bonus) You have experience with our tech stack (React, Golang, GraphQL, and AWS).

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aireactgolanggraphqlaws

Platform: ashby
Effort: quick

Benefits

Benefits detected in the listing.

Pto

Parental Leave