Job description

About Us We are a coordination-focused travel services organization supporting clients with reservations, travel planning, and service-related needs. We emphasize organization, clear communication, attention to detail, and a positive client experience throughout the planning process. Position Overview The Client Operations Associate assists clients with travel-related research, reservation coordination, booking requests, and ongoing communication. This opportunity is well-suited for individuals who are organized, detail-oriented, comfortable working independently, and interested in developing experience within the travel industry. Training and ongoing guidance are provided to help individuals learn reservation processes, supplier systems, client communication, and travel-industry procedures. Key Responsibilities Assist clients with travel research, reservation requests, and booking coordination Communicate with clients to confirm details, provide updates, and answer general questions Research accommodations, cruises, vacation packages, and other travel options based on client needs Maintain accurate client and reservation information Monitor booking details, confirmations, changes, and applicable deadlines Work with travel suppliers and reservation platforms Follow established booking procedures and supplier requirements Provide professional and responsive client support throughout the planning process Continue developing knowledge of destinations, suppliers, and travel products Qualifications & Skills Strong customer service and communication skills Excellent organization and attention to detail Ability to manage multiple tasks in a remote environment Basic computer skills and comfort learning new systems Reliable, professional, and self-motivated Willingness to complete training and continue developing industry knowledge Previous experience in travel, hospitality, reservations, customer service, or administrative support is helpful but not required Work Environment & Schedule Fully remote Independent contractor opportunity Flexible scheduling Training and ongoing guidance provided Access to travel-industry booking resources and supplier platforms Compensation This is an independent contractor opportunity rather than a traditional hourly or salaried employee position. Compensation is commission-based and earned from eligible completed travel bookings. Earnings vary based on booking activity and individual performance. Program requirements and applicable costs are reviewed with candidates before they make a decision to participate. How to Apply Interested candidates are encouraged to apply for consideration. Selected applicants will be provided additional information regarding the opportunity, responsibilities, compensation structure, training, and program requirements before deciding whether to move forward.

Requirements

Must-haves

Assist clients with travel research, reservation requests, and booking coordination
Communicate with clients to confirm details, provide updates, and answer general questions
Research accommodations, cruises, vacation packages, and other travel options based on client needs
Maintain accurate client and reservation information
Monitor booking details, confirmations, changes, and applicable deadlines
Work with travel suppliers and reservation platforms
Follow established booking procedures and supplier requirements
Provide professional and responsive client support throughout the planning process
Continue developing knowledge of destinations, suppliers, and travel products
Qualifications & Skills
Strong customer service and communication skills
Excellent organization and attention to detail
Ability to manage multiple tasks in a remote environment
Basic computer skills and comfort learning new systems
Reliable, professional, and self-motivated
Willingness to complete training and continue developing industry knowledge
Previous experience in travel, hospitality, reservations, customer service, or administrative support is helpful but not required
Work Environment & Schedule
Fully remote
Independent contractor opportunity
Flexible scheduling
Training and ongoing guidance provided
Access to travel-industry booking resources and supplier platforms

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: lever
Effort: quick