Job description

WEST COAST CANDIDATES PREFERRED FOR THIS ROLE. As a Client Success Manager, you will partner with both our Client Executive, on the Experian Health Sales team, regarding the expansion of the products. You will also partner with the Relationship Manager, to build, and maintain, trusting relationships with our customers and partner with the Support and Optimization teams to ensure the best client experience. You will understand our Experian Health product capabilities and provide consultative guidance to clients throughout their life cycle. You'll have opportunity to: • Acclimate and understand, our client's implementation to facilitate updates, additions, and fixes to client setup • Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay. • Evaluate customer use of Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic Remittance Advice products to recommend best practices configuration and solutions to improve the customer experience • Develop expertise in Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic Remittance Advice product suite • Partner with Relationship Manager on Quarterly Business Reviews, showcasing client successes and Return on investment for Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic remittance advice • Develop comprehensive strategies to improve client retention, engagement, and expansion by identifying important metrics and success factors. • WEST COAST CANDIDATES PREFERRED FOR THIS ROLE. • 5+ years' experience in healthcare IT industry and healthcare revenue cycle required • 3+ years' Healthcare Revenue Cycle Account Management experience, claim systems and ERA (electronic remittance advice) • 2+ years' experience with Claimsource, Denial Manager, Enhanced Claim Status and Electronic Remittance Advice • 2+ years' Salesforce or similar CRM expertise • 2+ years' hands-on Epic expertise is beneficial • Epic Resolute HB/PB certification is beneficial • Travel to client sites required (20-25%) • Bachelor's degree or equivalent experience Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity. Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Benefits/Perks: • Great compensation package and bonus plan • Core benefits including medical, dental, vision, and matching 401K • Flexible work environment, ability to work remote, hybrid or in-office • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays • Explore all our exciting benefits here: myexperianbenefits.com Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @ experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers

Requirements

Must-haves

As a Client Success Manager, you will partner with both our Client Executive, on the Experian Health Sales team, regarding the expansion of the products.
You will also partner with the Relationship Manager, to build, and maintain, trusting relationships with our customers and partner with the Support and Optimization teams to ensure the best client experience.
You will understand our Experian Health product capabilities and provide consultative guidance to clients throughout their life cycle.
Acclimate and understand, our client's implementation to facilitate updates, additions, and fixes to client setup
Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay.
Evaluate customer use of Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic Remittance Advice products to recommend best practices configuration and solutions to improve the customer experience
Develop expertise in Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic Remittance Advice product suite
Partner with Relationship Manager on Quarterly Business Reviews, showcasing client successes and Return on investment for Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic remittance advice
Develop comprehensive strategies to improve client retention, engagement, and expansion by identifying important metrics and success factors.
5+ years' experience in healthcare IT industry and healthcare revenue cycle required
3+ years' Healthcare Revenue Cycle Account Management experience, claim systems and ERA (electronic remittance advice)
2+ years' experience with Claimsource, Denial Manager, Enhanced Claim Status and Electronic Remittance Advice
2+ years' Salesforce or similar CRM expertise
2+ years' hands-on Epic expertise is beneficial
Epic Resolute HB/PB certification is beneficial
Travel to client sites required (20-25%)
Bachelor's degree or equivalent experience
Flexible work environment, ability to work remote, hybrid or in-office
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @ experian.com email address.
Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers

Nice-to-haves

WEST COAST CANDIDATES PREFERRED FOR THIS ROLE.
WEST COAST CANDIDATES PREFERRED FOR THIS ROLE.
Great compensation package and bonus plan

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: smartrecruiters
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k