Principal Product Manager, Payments at SimplePractice

Job description

About Us At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. Award-winning and people-first, SimplePractice is shaping the future of health tech. In 2026, we were recognized by BuiltIn as a Best Remote Company to Work For, Software Guru's Best Places to Code, Becker Healthcare Telehealth Companies to Know, and we won a MedTech Breakthrough Award for Best Practice Management Solution Provider. The Role SimplePractice is looking for an experienced Principal Product Manager to own the vision, strategy, and execution for Payments — one of the most critical and highest-leverage parts of our platform. Payments touches nearly every practitioner and client who uses SimplePractice, spanning client billing and card processing, practitioner payouts, insurance payouts and new opportunities in embedded finance and monetization. This role will define what "great" looks like across that full payments experience, balancing reliability and compliance with growth and innovation, and will serve as the company's foremost expert and internal evangelist for payments. Responsibilities Own the end-to-end payments vision and multi-year strategy, spanning core processing (client charges, card-on-file, payouts to practitioners), insurance billing and claims payments, and emerging monetization opportunities such as embedded finance and financing products Own ongoing vendor management and partner relationships across PSPs, processors, and other payments partners, including performance management, contract renewals, and escalations Develop a comprehensive point of view on the payments and fintech landscape — processors, networks, acquiring/issuing partners, and embedded finance providers — to inform build/buy/partner decisions and identify strategic partnership or investment opportunities Serve as the internal subject-matter expert and evangelist for payments, championing practitioner and client needs across the Product Leadership Team and ensuring payments considerations are built into new products from day one Drive a rigorous, data-driven roadmap grounded in market research and quantitative/qualitative insight, balancing reliability, risk, and compliance requirements against growth and revenue opportunities Partner closely with Engineering, Risk, Compliance, and Legal to ensure payments products meet regulatory requirements (e.g., PCI DSS, card network rules, money transmission, and healthcare billing regulations) while remaining fast to iterate on Define pricing, monetization, and take-rate strategy for payments products in partnership with Finance and Business Operations Collaborate with Product Marketing and Customer Success on go-to-market strategy, adoption, and launch of new payments capabilities, and support account management conversations with large or complex accounts Apply a rigorous, data-driven approach to validating new payment offerings — using prototypes, pilots, and customer feedback to de-risk new ventures before scaling Mentor and raise the bar for product craft across the broader PM team, particularly around platform thinking, risk-aware product design, and cross-functional execution Desired Skills & Experience 10+ years of product management experience, including significant, hands-on ownership of payments, embedded finance, or fintech products at scale Deep understanding of the payments ecosystem — processors, card networks, acquiring/issuing, settlement, payouts, disputes/chargebacks — and comfort operating in a regulated environment Direct experience running formal vendor RFP processes and managing PSP or payments partner relationships, including contract negotiation and ongoing performance management Proven track record incubating and scaling new product lines, from discovery and validation through adoption and commercialization Customer-obsessed product leader with a demonstrated track record of using quantitative and qualitative insight to drive roadmap and prioritization decisions A data-driven mindset, comfortable using metrics to define success, inform trade-offs, and demonstrate business value Strong risk and compliance instincts — able to balance product velocity against regulatory, security, and trust requirements Exceptional communication and cross-functional collaboration skills; able to influence senior leaders and inspire teams across Engineering, Risk, Compliance, Finance, and Go-to-Market Experience with agile development methodologies Experience in SaaS, vertical SaaS, or healthtech is a plus Benefits We offer a competitive benefits program including: Medical, dental, vision, life & disability insurance 401(k) plan with company match Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays Mental health resources Paid parental leave & Backup Care Tuition reimbursement Employee Resource Groups (ERGs) California Job Applicant Privacy Notice Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice . For more information about our privacy practices, please contact us at privacy@simplepractice.com . Notice to Candidates SimplePractice has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team. We do not have any affiliation or connection to these situations and only post open roles on our official Careers page ( simplepractice.com/careers ) and reputable job boards like our official LinkedIn or Indeed pages. All official SimplePractice recruitment emails will be sent from the domains @simplepractice.com, no-reply@greenhouse.io or no‑reply@linkedin.com email addresses. Examples of fraudulent domains include careers-simplepractice.com, simplepractices.com, and simplepractice.careers. Please note that SimplePractice will never ask candidates or new hires for money or payment of any kind at any stage of the recruitment or onboarding process. Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The amount below represents the expected annual base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Base Compensation Range $200,000 — $240,000 USD

Requirements

Must-haves

Own ongoing vendor management and partner relationships across PSPs, processors, and other payments partners, including performance management, contract renewals, and escalations
Drive a rigorous, data-driven roadmap grounded in market research and quantitative/qualitative insight, balancing reliability, risk, and compliance requirements against growth and revenue opportunities
Define pricing, monetization, and take-rate strategy for payments products in partnership with Finance and Business Operations
Collaborate with Product Marketing and Customer Success on go-to-market strategy, adoption, and launch of new payments capabilities, and support account management conversations with large or complex accounts
Apply a rigorous, data-driven approach to validating new payment offerings — using prototypes, pilots, and customer feedback to de-risk new ventures before scaling
Mentor and raise the bar for product craft across the broader PM team, particularly around platform thinking, risk-aware product design, and cross-functional execution
Desired Skills & Experience
10+ years of product management experience, including significant, hands-on ownership of payments, embedded finance, or fintech products at scale
Deep understanding of the payments ecosystem — processors, card networks, acquiring/issuing, settlement, payouts, disputes/chargebacks — and comfort operating in a regulated environment
Direct experience running formal vendor RFP processes and managing PSP or payments partner relationships, including contract negotiation and ongoing performance management
Proven track record incubating and scaling new product lines, from discovery and validation through adoption and commercialization
Customer-obsessed product leader with a demonstrated track record of using quantitative and qualitative insight to drive roadmap and prioritization decisions
A data-driven mindset, comfortable using metrics to define success, inform trade-offs, and demonstrate business value
Strong risk and compliance instincts — able to balance product velocity against regulatory, security, and trust requirements
Exceptional communication and cross-functional collaboration skills; able to influence senior leaders and inspire teams across Engineering, Risk, Compliance, Finance, and Go-to-Market
Experience with agile development methodologies

Nice-to-haves

Experience in SaaS, vertical SaaS, or healthtech is a plus

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

goagile

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Parental Leave

Wellness