Job description

The Amivero Team Amivero’s team of IT professionals delivers digital services that elevate the federal government, whether national security or improved government services. Our human-centered, data-driven approach is focused on truly understanding the environment and the challenge, and reimagining with our customer how outcomes can be achieved. Our team of technologists leverage modern, agile methods to design and develop equitable, accessible, and innovative data and software services that impact hundreds of millions of people. As a member of the Amivero team you will use your empathy for a customer’s situation, your passion for service, your energy for solutioning, and your bias towards action to bring modernization to very important, mission-critical, and public service government IT systems. Special Requirements US Citizenship Required to obtain Public Trust DHS USCIS Public Trust preferred The Gist… The API Platform Operations and Automation Engineer supports the reliable operation and continuous improvement of the platform. This mid-level role combines hands-on platform operations with behind-the-scenes technical support for API consumers and producers. The engineer will troubleshoot REST API and platform issues, support deployments and routine maintenance, and help improve the team’s infrastructure-as-code, configuration-management, and containerized deployment capabilities. This role will also identify recurring customer-support and operational needs and translate them into practical improvements. Depending on the problem, the appropriate solution may include clearer documentation, an improved process, a script, a lightweight automation, or a platform enhancement. The engineer will work closely with Infrastructure, Customer Success and Support, User Experience Research, team leadership, and government partners. This is not primarily an evangelist or front-line customer-service role, but it requires the ability to communicate technical findings clearly and participate in customer-support activities when needed. • Identify recurring manual tasks and work with team members and government partners to prioritize practical automation opportunities. • Design, build, and maintain Power Automate workflows for request intake, assignment, approvals, notifications, reminders, escalations, and status tracking. • Develop Power Apps that help staff capture information, manage requests, track progress, and access operational records. • Connect approved Microsoft 365 tools, including Outlook, SharePoint, Teams, and Excel, to reduce duplicate entry and improve coordination. • Improve shared-inbox operations through automated receipt logging, categorization, assignment, response tracking, and follow-up reminders. • Support API onboarding and customer-support processes through improved handoffs, milestone tracking, and workflow automation. • Develop tracking and reporting capabilities that provide visibility into request volume, response times, aging items, and process bottlenecks. • Use REST APIs and approved connectors to exchange data between systems and troubleshoot integration issues. • Evaluate available agency-approved tools, including UiPath where appropriate, based on the business need and operating environment. • Develop limited scripts when approved and appropriate to supplement existing automation capabilities. • Test solutions with users, validate business rules and exception scenarios, and incorporate feedback. • Monitor automated workflows, investigate failures, and implement logging, error handling, notifications, and recovery procedures. • Coordinate solution permissions, connections, configuration changes, and deployments with platform administrators and infrastructure staff. • Develop and maintain process maps, technical documentation, operating procedures, and support guides. • Follow agency security, privacy, accessibility, and data-handling requirements when developing and maintaining solutions. • Measure improvements through reduced manual effort, fewer errors, faster turnaround, and improved operational visibility. • Provide technical support for API integration and platform issues related to onboarding and automated workflows, collaborating with infrastructure specialists as needed. • US Citizenship Required to obtain Public Trust • DHS USCIS Public Trust preferred • Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field and a minimum of four years of relevant experience, or an equivalent combination of education and experience consistent with the applicable contract LCAT. • Demonstrated hands-on experience designing, building, testing, and supporting Microsoft Power Platform solutions, particularly Power Automate and Power Apps. • Experience integrating Microsoft 365 tools such as Outlook, SharePoint, Teams, and Excel to support business processes. • Experience developing workflows with conditional logic, approvals, notifications, reminders, exception handling, and status tracking. • Experience configuring SharePoint lists or comparable data sources to support applications, request management, and reporting. • Working knowledge of Power Fx and Power Automate expressions, including data transformation and validation. • Ability to translate business needs into clear process maps, workflow rules, and maintainable automation solutions. • Understanding of Power Platform environments, solutions, connections, permissions, and deployment practices. • Ability to troubleshoot failed workflows, investigate integration issues, and implement corrective actions. • Working knowledge of REST APIs, HTTP methods and status codes, JSON, authentication, and common integration errors. • Experience testing solutions with users and documenting expected behavior, exceptions, and support procedures. • Understanding of security, privacy, accessibility, and data-handling considerations for applications and automated workflows. • Strong written and verbal communication skills, including the ability to explain technical findings to technical and non-technical stakeholders. • Ability to work independently and collaboratively with infrastructure staff, customer-support teams, and government partners. • Experience developing operational reports or dashboards using Power BI, Excel, Power Query, or comparable tools is preferred. • Familiarity with PowerShell, Python, JavaScript, or shell scripting for limited automation and integration tasks is a plus. • Experience supporting an API gateway or enterprise API management platform, particularly Apigee, is preferred. • Familiarity with AWS, Linux, CI/CD, or infrastructure automation tools is a plus. • Experience supporting DHS, USCIS, or another federal government program is preferred. • Relevant Microsoft Power Platform or comparable automation certifications are a plus. • Enthusiasm for continuous learning, process improvement, reliable operations, and reducing unnecessary manual work. EOE/M/F/VET/DISABLED A ll qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Amivero complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Requirements

Must-haves

The Amivero Team
Our team of technologists leverage modern, agile methods to design and develop equitable, accessible, and innovative data and software services that impact hundreds of millions of people.
Special Requirements
US Citizenship Required to obtain Public Trust
The Gist…
Identify recurring manual tasks and work with team members and government partners to prioritize practical automation opportunities.
Design, build, and maintain Power Automate workflows for request intake, assignment, approvals, notifications, reminders, escalations, and status tracking.
Develop Power Apps that help staff capture information, manage requests, track progress, and access operational records.
Connect approved Microsoft 365 tools, including Outlook, SharePoint, Teams, and Excel, to reduce duplicate entry and improve coordination.
Improve shared-inbox operations through automated receipt logging, categorization, assignment, response tracking, and follow-up reminders.
Support API onboarding and customer-support processes through improved handoffs, milestone tracking, and workflow automation.
Develop tracking and reporting capabilities that provide visibility into request volume, response times, aging items, and process bottlenecks.
Use REST APIs and approved connectors to exchange data between systems and troubleshoot integration issues.
Evaluate available agency-approved tools, including UiPath where appropriate, based on the business need and operating environment.
Develop limited scripts when approved and appropriate to supplement existing automation capabilities.
Test solutions with users, validate business rules and exception scenarios, and incorporate feedback.

Nice-to-haves

DHS USCIS Public Trust preferred
DHS USCIS Public Trust preferred
Experience developing operational reports or dashboards using Power BI, Excel, Power Query, or comparable tools is preferred.
Familiarity with PowerShell, Python, JavaScript, or shell scripting for limited automation and integration tasks is a plus.
Experience supporting an API gateway or enterprise API management platform, particularly Apigee, is preferred.
Familiarity with AWS, Linux, CI/CD, or infrastructure automation tools is a plus.
Experience supporting DHS, USCIS, or another federal government program is preferred.
Relevant Microsoft Power Platform or comparable automation certifications are a plus.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

agileapirestaccessibilitypythonjavascriptawsci/cd

Platform: icims
Effort: medium