PRIORITY WILL BE GIVEN TO LOCAL CANDIDATES (LOCAL IS CONSIDERED WITHIN 50 MILES OF SAN JOSE, CA).
Company: 8x8, Inc.
Location: USA - CA - San Jose
Functional Area: Customer Success & Support
Employment Type: Regular, Full-time
Title: Technical Project Manager
Job ID #: 2655.0215
8x8, Inc. is seeking an experienced Technical Project Manager for Professional Services (PS) to create value added solutions for our business customers using our award winning hosted Contact Center, PBX, and Hosting services Your solutions development experience, call center and telecom industry knowledge, and strong customer presence, will help 8x8 expand our industry share of hosted unified communications for business customers.
Job Description
You will be responsible for creating customized solutions which enhance 8x8 products and services to meet customer's requirements based on a mutually agreeable statement of work (SOW). The ideal candidate will have experience generating a SOW based on customer requirements to implement customized solutions utilizing a vendor's hosted services, products, API's, and software development tools.
Responsibilities:
• Collaborate with 8x8 sales managers and reseller partners to identify potential PS opportunities
• Collect project requirements from customers through remote interviews
• Create SOWs, including cost estimates, based on the customer requirements
• Implement customized solutions and services based on the SOW utilizing 8x8 products, API's, and 3d party software development tools as required
• Sub-contract software development projects as required and be responsible for the quality of work produced
• Manage the customer's deployment of 8x8 services and solutions as specified in SOW
• Present 8x8 services and customized solutions to customers, including executives and end-users
• Meet or exceed P&L goals tor professional services
• Expert Knowledge in:
- Cloud computing technologies and concepts
- Unified Communications, VOIP, and Contact Center technologies
- TCP/IP, Network routing protocols, security infrastructure, L-2/L-3 switches
- Layer2 technologies such spanning-tree, VLANs, and WLANs
• 3+ years in a PS consulting, field services engineering, and/or technical project management position for a vendor's-telecom cloud services, and/or contact center services
• Programming with PHP or scripting experience a plus
• Bachelor's degree in a technical field and/or comparable industry certifications and experience
• Excellent verbal and written communication skills for all levels of the organization including executive level
• A driven individual who sets aggressive personal goals and executes on them
• Strong organizational and time management skills
• Team player who can make can difference
• Ability to travel to customer sites (average 1-2 weeks per quarter)
Top Employees have choices, what about the company?
8x8, Inc. / NASDAQ: EGHT / www.8x8.com / a 25 year Silicon Valley company has rapidly evolved as the leader in IP telecom solutions to businesses with approximately $100 Million Annual Revenue. 8x8 is a pioneer in providing VoIP hosted PBX, SIP Trunking, and hosted Contact Center business services. We are transforming the telecom industry and we dominate our market space. Top talent across the US joins 8x8, Inc. for its customer centric approach to providing reliable and cost-effective business telecom exceeding the delivery of the 'big old phone companies and for the opportunity to excel in a performance-driven, fast-paced, and competitive atmosphere; the chance to be surrounded by peers and leaders that inspire, motivate, and innovate and a corporate philosophy that encourages ideas from all employees.
To apply, please click the link provided. If the link does not work, please send your resume to jobs AT 8x8.com (please specify the job title in your email).
Notice to Search Firms and Staffing Agencies
8x8, Inc. maintains an approved supplier list based on current skill set and technology requirements. Therefore, our supplier base is limited to our specific hiring needs in a given business cycle. 8x8, Inc. does not accept resumes from unapproved suppliers. Any resumes received from unapproved suppliers will be considered unsolicited and 8x8, Inc. will not be obligated to pay a referral fee.
All your information will be kept confidential according to EEO guidelines.