JOB SUMMARY: He/She will be responsible for the operation, performance, and availability of the network infrastructure within PFFCU. His/Her primary focus will be on ensuring network operations and performing network maintenance. Other responsibilities include assisting with PFFCU’s security infrastructure and unified communications infrastructure.
This position will take ownership for managing, supporting, and documenting the Credit Union’s branch and office network infrastructure. Duties include but are not limited to device configuration, network maintenance, equipment life cycles, management of service provider circuits, and assisting in the implementation of new network equipment and technologies. He/She will travel between PFFCU branch and office locations as needed for projects and site maintenance.
He/She must possess hands on ability document solutions to complex problems and execute project tasks within a team environment. A successful candidate will professionally work with other teams in the organization while keeping management appraised of the status of his/her projects and any escalations. He/She will be part of an on-call rotation for after-hours escalations.
RESPONSIBILITIES/TASKS:
• Support equipment installations, configuration, device life cycles, and new deployments.
• Conduct site visits to branch and office locations as needed.
• Review, audit, and remediate network devices for compliance with security standards.
• Be willing and able to learn how to assist and provide backup support and vendor escalations for a Cisco unified communications system.
• Maintain and update network systems as needed with software and firmware updates.
• Maintain and update documentation and diagrams for network devices and services.
• Revise, update, and create departmental procedures and run-books.
• Support requests from other teams within PFFCU
• Analyze and diagnose reports of network problems while documenting root cause, providing recommendations for remediation, and performing corrective actions.
• Working with vendors for problem escalation and resolution.
• Ensure timely completion of daily tasks, short term, and long term projects.
• Mentor and share knowledge with other team members.
• Our organization has deployed Cisco Catalyst SD-WAN across our branch network.
• The Network Engineer will be responsible for supporting, monitoring, troubleshooting and optimizing the SD-WAN infrastructure to ensure network performance, and business continuity
QUALIFICATIONS:
• 3+ years hands on experience with Cisco network infrastructure and with a focus of on-going operations and new implementations.
• Experience with IP routing and routing protocols including OSPF and BGP.
• Demonstrated understanding of WAN technologies used in a multi-site and remote work environment including MPLS, IPsec, site-to-site VPNs, and remote access VPNs.
• An understanding of network security technologies such as firewalls, data loss prevention, anti-malware / anti-virus, identity management, and secure network access is desired
• An active CCNA or CCNP certification with a focus on Routing & Switching is desired.
• A functional knowledge of Cisco unified communications and VoIP is a plus.
• Experience working with vendors as needed.
• Must possess knowledge of network monitoring tools and technologies
• Must have the ability to meet deadlines and manage multiple concurrent projects.
• Must possess effective written and verbal communication skills.
• Must possess a high level of comfort with troubleshooting complex and time sensitive issues.
• Must possess excellent customer service skills and be able to work independently and within a team in a highly customer-focused environment.
• Bachelor’s degree in technical field; or related experience and/or training; or equivalent combination of non-academic education and experience is required.
SKILLS/KNOWLEDGE/ABILITIES REQUIRED:
• A solid understanding of configuring and troubleshooting Cisco ISR Routers and Cisco Catalyst Switches using CLI and other tools.
• Ability to participate in an on-call rotation for afterhours support.
• Strong project management skills are required; specifically the ability to manage multiple projects and projects with long term timeframes.
• Demonstrate an understanding of network and security monitoring tools to insure the availability and integrity of network communications and systems.
• Ability to proactively monitor network performance and utilization and provide recommendations for improvement, upgrades, expansion.
• Demonstrate an understanding and ability to work within a formal change control processes including scheduling and executing after hours changes
• A willingness to learn and assist with support of next generation firewalls, network security technologies, load balancers, and networking monitoring tools.
• A willingness to learn and assist with support for a Cisco unified communications system including call manager, contact center and call recording systems.
• Ability to work with and coordinate between vendors and service providers.
• Ability to think logically and visualize abstract concepts and solve complex problems.
• Ability to work on after-hours changes, including some evening and occasional weekends.
• Ability to travel between office and branch locations as needed.
• Ability to lift 50lbs and rack\stack networking equipment.
• Cisco SDWAN environment
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