(Help Desk) - Technician 1
Verdant TCS· Feb 21, 2025 · 20mo agoPosted 613 days ago
Schaumburg, Illinois
In office
Full-time
Mid
$115K–$166K est.
Before you apply
Ghost Signal:
Open since February 21, 2025 — 613 days, and still accepting applications.
Job description
Position: Help Desk Technician I
Position Type: Full-Time
Department: Managed IT Services
About Verdant TCS
Verdant TCS is a growing Managed Services Provider (MSP) focused on delivering exceptional technology support, cybersecurity, cloud solutions, and strategic IT guidance to organizations across multiple industries. We pride ourselves on our client-first approach, collaborative culture, and commitment to professional growth.
Position Summary
Verdant TCS is seeking a motivated and customer-focused Help Desk Technician I to join our Managed Services team. This role serves as the first point of contact for client support requests and is responsible for troubleshooting common IT issues, documenting resolutions, and escalating complex problems when necessary.
The ideal candidate is passionate about technology, enjoys helping people, and is eager to develop their technical skills in a fast-paced MSP environment.
Key Responsibilities
Provide first-level support for end users through phone, email, and remote support tools.
Troubleshoot and resolve common hardware, software, printing, connectivity, and Microsoft 365 issues.
Create, update, and maintain accurate service tickets and documentation.
Follow established procedures for ticket escalation to senior technicians and engineers.
Assist with user account management, password resets, and basic Microsoft 365 administration.
Support workstation setup, software installation, and device deployments.
Contribute to and follow internal knowledge base articles and standard operating procedures.
Deliver professional and courteous customer service while maintaining service level objectives.
Participate in ongoing training and professional development activities.
Required Qualifications
0-2 years of IT support, help desk, technical support, customer service, or related experience.
Familiarity with Windows operating systems and Microsoft Office applications.
Basic understanding of networking concepts, including Wi-Fi, DNS, VPN, and TCP/IP.
Strong problem-solving and troubleshooting skills.
Excellent verbal and written communication abilities.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Valid driver's license and reliable transportation preferred.
Preferred Qualifications
Associate degree or technical certification in Information Technology or related field.
Experience supporting Microsoft 365 environments.
Familiarity with Active Directory and user account management.
Experience using PSA or ticketing systems.
CompTIA A+, Microsoft Fundamentals, or similar certifications.
What Success Looks Like
Within your first year, you will:
Consistently resolve common support requests independently.
Maintain strong customer satisfaction scores.
Demonstrate growth in troubleshooting and technical capabilities.
Successfully collaborate with Level 2 technicians and engineers.
Contribute to process improvement and documentation efforts.
Work toward professional certifications and career advancement opportunities.
Benefits
Competitive salary
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Professional development opportunities
Certification reimbursement
Career growth path to Level 2 Technician and Engineering roles
Join Our Team
If you're looking to build a career in information technology and want the opportunity to learn from experienced engineers while supporting a variety of client environments, we'd love to hear from you.
Apply today and begin your IT career with Verdant TCS.
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Benefits
Benefits detected in the listing.
Dental
Vision
401(K)
Paid Time Off
Professional Development