Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary The Financial Operations Manager is responsible for leading day-to-day Medicaid financial operations in support of the State of Wisconsin contract. This role oversees financial processing activities including incoming mail and check handling, cash receipts, deposits, checkwrite activities, reconciliation support, financial controls, and issue resolution. This position leads a financial operations team while ensuring contractual requirements, Service Level Agreements (SLAs), internal controls, and established financial procedures are consistently met. The Financial Operations Manager also serves as a key partner to the client and internal Finance, Systems, Claims, Customer Experience, and operational teams Your role in our mission • Lead daily Medicaid financial operations, including mail receipt, check handling, cash receipts, deposits, transaction processing, dispositioning, and reconciliation activities. • Oversee daily and weekly financial processing cycles, including scheduled checkwrite activities, ensuring transactions are completed accurately and on time. • Establish and maintain controls for the receipt, custody, tracking, processing, and disposition of checks and other financial instruments. • Maintain appropriate segregation of duties, quality checkpoints, documentation, and management oversight across financial transactions. • Monitor financial activities and resolve or escalate processing delays, discrepancies, reconciliation differences, balancing issues, and other operational risks. • Maintain documented standard operating procedures, control points, quality assurance processes, and audit-ready documentation. • Ensure financial operations meet contractual requirements, SLAs, internal policies, and applicable Medicaid program requirements. • Serve as a key operational contact for the State of Wisconsin, providing timely communication regarding financial processing, issues, risks, service levels, and improvement opportunities. • Partner with Finance, Systems, Claims, Customer Experience, vendors, and other operational teams to resolve issues and support changes impacting financial workflows. • Support system changes, enhancements, testing, implementations, and production issue resolution by representing operational and financial control requirements. • Recruit, develop, coach, and lead a high-performing team while ensuring appropriate staffing, cross-training, and coverage for time-sensitive financial activities. • Monitor operational performance and key indicators, identify trends and control gaps, and lead corrective actions and continuous improvement efforts. What we're looking for • Experience managing financial operations, transactional processing, accounting operations, banking operations, Medicaid operations, or a comparable controlled financial environment. • Strong understanding of financial controls related to cash receipts, checks, deposits, reconciliation, transaction processing, and financial exception management. • Demonstrated people leadership experience, including hiring, coaching, performance management, workload management, and employee development. • Experience developing and maintaining operational procedures, internal controls, quality assurance processes, and audit-ready documentation. • Strong analytical and problem-solving skills with the ability to research discrepancies and drive issues through resolution. • Ability to manage multiple time-sensitive financial cycles and priorities while maintaining accuracy and strong control practices. • Strong client-facing communication skills with the ability to communicate operational and financial issues to business and technical audiences. • Experience partnering with Systems or technical teams on business requirements, testing, defects, enhancements, and production issues. • Strong organizational and time-management skills with the ability to work effectively in a changing Medicaid environment. • Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams. Preferred Qualifications • Experience supporting Medicaid, healthcare claims, managed care, or government healthcare financial operations. • Experience with Medicaid claims payment or checkwrite processes. • Experience managing operations involving physical checks, deposits, cash receipts, or other financial instruments. • Experience working directly with state government clients. • Experience supporting financial system implementations, enhancements, testing, or production issue resolution. • Familiarity with financial reconciliation, audit controls, segregation of duties, and operational risk management. What you should expect in this role • This is an onsite position based in Madison, Wisconsin, Monday through Friday . • Consistent onsite presence is required due to responsibilities involving physical mail, checks, deposits, and other financial transactions. • This position supports time-sensitive daily and weekly financial processing cycles and requires strong operational oversight and coordination. • The role includes regular interaction with the State of Wisconsin client and cross-functional Finance, Systems, Claims, Customer Experience, and operational partners. Applications for this position will be accepted until 11/9/2026. #LI-LM1 #LI-ONSITE The pay range for this position is $86,700.00 - $123,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Requirements

Must-haves

Your role in our mission
Lead daily Medicaid financial operations, including mail receipt, check handling, cash receipts, deposits, transaction processing, dispositioning, and reconciliation activities.
Oversee daily and weekly financial processing cycles, including scheduled checkwrite activities, ensuring transactions are completed accurately and on time.
Establish and maintain controls for the receipt, custody, tracking, processing, and disposition of checks and other financial instruments.
Maintain appropriate segregation of duties, quality checkpoints, documentation, and management oversight across financial transactions.
Monitor financial activities and resolve or escalate processing delays, discrepancies, reconciliation differences, balancing issues, and other operational risks.
Maintain documented standard operating procedures, control points, quality assurance processes, and audit-ready documentation.
Ensure financial operations meet contractual requirements, SLAs, internal policies, and applicable Medicaid program requirements.
Serve as a key operational contact for the State of Wisconsin, providing timely communication regarding financial processing, issues, risks, service levels, and improvement opportunities.
Partner with Finance, Systems, Claims, Customer Experience, vendors, and other operational teams to resolve issues and support changes impacting financial workflows.
Support system changes, enhancements, testing, implementations, and production issue resolution by representing operational and financial control requirements.
Recruit, develop, coach, and lead a high-performing team while ensuring appropriate staffing, cross-training, and coverage for time-sensitive financial activities.
Monitor operational performance and key indicators, identify trends and control gaps, and lead corrective actions and continuous improvement efforts.

Nice-to-haves

Experience supporting Medicaid, healthcare claims, managed care, or government healthcare financial operations.
Experience with Medicaid claims payment or checkwrite processes.
Experience managing operations involving physical checks, deposits, cash receipts, or other financial instruments.
Experience working directly with state government clients.
Experience supporting financial system implementations, enhancements, testing, or production issue resolution.
Familiarity with financial reconciliation, audit controls, segregation of duties, and operational risk management.
What you should expect in this role
This is an onsite position based in Madison, Wisconsin, Monday through Friday .
This position supports time-sensitive daily and weekly financial processing cycles and requires strong operational oversight and coordination.
The role includes regular interaction with the State of Wisconsin client and cross-functional Finance, Systems, Claims, Customer Experience, and operational partners.
Applications for this position will be accepted until 11/9/2026.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: successfactors
Effort: medium

Benefits

Benefits detected in the listing.

401(K)