Senior Program Manager - Privacy Compliance & Data Governance at Qualtrics

Job description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. Senior Program Manager, Privacy Compliance & Data Governance Why We Have This Role We’re hiring a Senior Program Manager, Privacy Compliance & Data Governance to establish, scale, and orchestrate our enterprise Information Governance program. You’ll sit at the intersection of Legal, Security, Engineering and Product, bridging the gap between business strategy, legal compliance, data security, and engineering. Rather than acting as a traditional gatekeeper, you will build and manage our "Data Front Door" to directly address how teams discover data rights, request entitlements, and manage novel data use cases safely and efficiently. How You’ll Find Success and Grow In this role, you won't just manage compliance—you will shape how our organization safely innovates with data in an increasingly complex global landscape. Lead Enterprise-Wide Change: Grow your capability as a transformational program leader. You will drive a company-wide "Privacy by Design" culture, mentoring cross-functional team members and establishing sustainable governance practices that scale with business growth. Governance Framework & Tooling Strategy: Deep fluency in privacy and data governance, establishing enterprise frameworks, data catalogs, and business glossaries that scale across high-growth SaaS environments. Strong Communication Skills: Exceptional verbal and written communication abilities to distill complex privacy, legal, and technical concepts into clear, actionable guidance for executive stakeholders and cross-functional teams. Operational Enablement: Proven capability to design centralized intake and triage processes ("Data Front Door") that convert complex legal and security requirements and restrictions into frictionless, self-service internal workflows. Cross-Functional Alignment: Ability to bridge legal and privacy compliance requirements (stemming from laws such as HIPAA, GDPR, CCPA, HIPAA, etc.) with practical and understandable technical access controls, working seamlessly alongside Legal, Security, Engineering and Product teams. Proactive Execution: Takes initiative to define the "how" in ambiguity, driving cross-functional alignment and resolving policy conflicts across teams. Adaptive Curiosity: A drive to stay ahead of evolving privacy and data security laws, security architectures, and novel AI/ML data use cases to keep our governance framework compliant, modern, and flexible. Elevate Executive & Strategic Influence : Scale your leadership presence by interfacing directly with leadership and executive stakeholders. You will hone your ability to turn complex legal requirements into business enablers and present risk metrics directly to executive-level audiences. Things You’ll Do Build the "Data Front Door": Design and manage a centralized intake and triage process for custom data access requests, novel data questions, and complex derivative work inquiries. Curate the Data Marketplace: Establish a centralized Use Case Repository and Data Marketplace detailing pre-approved data uses, restrictions, and licensing parameters across distinct datasets. Automate Metadata & Classification: Partner with engineering and security teams to implement automated data classification, lineage tracking, and metadata harvesting. Translate Policy into Technical Controls: Collaborate with InfoSec to operationalize legal requirements into enforced technical access controls (RBAC/ABAC) and row/column-level security protocols. Drive Governance Adoption: Measure program success through adoption KPIs, request turnaround times, and governance maturity metrics, delivering self-service documentation and onboarding across the org. What We’re Looking For On Your Resume 8+ years of experience in privacy, data governance, data security, data operations, or information architecture within a high-growth technology, SaaS, or data-intensive organization. Deep understanding of privacy and security frameworks and ability to communicate contractual rights into practical guidance for various teams. Direct experience setting up, configuring, or administering an enterprise data governance framework including the use of catalog tools (e.g., Collibra, Alation, DataGalaxy, Atlan). Technical aptitude with cloud data ecosystems (e.g. Snowflake, Databricks, AWS/GCP), SQL, and data security mechanisms (e.g. hashing, tokenization, anonymization etc.). Demonstrated ability to create business-friendly, self-service workflows that accelerate R&D and AI/ML initiatives while ensuring compliance with laws and contractual requirements and adherence to security frameworks. Preferred certifications, examples include: IAPP: CIPP/E, CIPP/US, CIPM, or CIPT ISACA: CISM, CRISC, or CISA Data Governance: IGP or CDMP What You Should Know About This Team Enablement Over Gatekeeping: We view governance as a business driver. Our goal is to make doing the right thing with data the easiest path for our various teams across the business. Cross-Functional Influence: You will sit at the crossroads of Legal, Security, Engineering and Product teams, serving as the connective tissue that translates legal policies into automated technical realities. Built for Scale: As Qualtrics expands its AI and data capabilities, you will build the foundational governance frameworks that ensure our growth remains safe, ethical, and fully compliant. Our Team’s Favorite Perks and Benefits Team cohesion is deeply important to us - we have frequent office events and regular team activities We take pride in our office design aimed at fostering creativity, from our mountain views to an open and collaborative workspace. 30 paid days off - 15 Vacation Days + 5 Personal Days + 10 Holiday Closures (additional after a year) + 3 company shut down days the first week of January On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide free lunches every work day, snacks, and drinks The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #remote Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act , Equal Opportunity Employment , Employee Polygraph Protection Act Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know. Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit. For full-time positions , this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, and mental health benefits. For a detailed look at our benefits, visit Qualtrics US Benefits . Remote Base Annual Pay Transparency Range $142,000 — $172,000 USD

Requirements

Must-haves

Senior Program Manager, Privacy Compliance & Data Governance
Why We Have This Role
How You’ll Find Success and Grow
In this role, you won't just manage compliance—you will shape how our organization safely innovates with data in an increasingly complex global landscape.
Governance Framework & Tooling Strategy: Deep fluency in privacy and data governance, establishing enterprise frameworks, data catalogs, and business glossaries that scale across high-growth SaaS environments.
Proactive Execution: Takes initiative to define the "how" in ambiguity, driving cross-functional alignment and resolving policy conflicts across teams.
Adaptive Curiosity: A drive to stay ahead of evolving privacy and data security laws, security architectures, and novel AI/ML data use cases to keep our governance framework compliant, modern, and flexible.
Things You’ll Do
Build the "Data Front Door": Design and manage a centralized intake and triage process for custom data access requests, novel data questions, and complex derivative work inquiries.
Curate the Data Marketplace: Establish a centralized Use Case Repository and Data Marketplace detailing pre-approved data uses, restrictions, and licensing parameters across distinct datasets.
Automate Metadata & Classification: Partner with engineering and security teams to implement automated data classification, lineage tracking, and metadata harvesting.
Translate Policy into Technical Controls: Collaborate with InfoSec to operationalize legal requirements into enforced technical access controls (RBAC/ABAC) and row/column-level security protocols.
Drive Governance Adoption: Measure program success through adoption KPIs, request turnaround times, and governance maturity metrics, delivering self-service documentation and onboarding across the org.
What We’re Looking For On Your Resume
8+ years of experience in privacy, data governance, data security, data operations, or information architecture within a high-growth technology, SaaS, or data-intensive organization.
Deep understanding of privacy and security frameworks and ability to communicate contractual rights into practical guidance for various teams.
Direct experience setting up, configuring, or administering an enterprise data governance framework including the use of catalog tools (e.g., Collibra, Alation, DataGalaxy, Atlan).
Technical aptitude with cloud data ecosystems (e.g. Snowflake, Databricks, AWS/GCP), SQL, and data security mechanisms (e.g. hashing, tokenization, anonymization etc.).
IAPP: CIPP/E, CIPP/US, CIPM, or CIPT
ISACA: CISM, CRISC, or CISA
Data Governance: IGP or CDMP
What You Should Know About This Team
Enablement Over Gatekeeping: We view governance as a business driver. Our goal is to make doing the right thing with data the easiest path for our various teams across the business.
Cross-Functional Influence: You will sit at the crossroads of Legal, Security, Engineering and Product teams, serving as the connective tissue that translates legal policies into automated technical realities.

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Dental

Vision

401(K)

Paid Time Off

Wellness