Digital Travel Experience Product Management, Vice President at Citi

Job description

Citi is looking for an Digital Travel Experience Product Management, VP to lead the design and delivery of AI-driven strategies that transform how customers discover, book, and engage with Citi Travel. In this role, you will define the AI roadmap for the Citi Travel ecosystem — spanning personalization, search, and post-booking servicing — while overseeing the strategic management of key digital assets across Citi-owned channels. Working in close partnership with Digital and Technology teams, you will shape the future of a high-impact travel platform used by millions of Citi customers. Responsibilities • Lead the development and delivery of AI-centric strategies for the Citi Travel ecosystem, driving measurable growth in customer engagement and platform adoption. • Define and execute an AI roadmap that enhances personalization, search, and customer servicing while streamlining the efficiency of back-end processes. • Oversee end-to-end delivery of AI initiatives in partnership with Digital and Technology teams, maintaining alignment with business priorities and project timelines. • Manage digital assets for Citi Travel across all Citi-owned channels, conducting A/B tests and identifying new customer discovery and access points to meet strategic goals. • Analyze Adobe Analytics data to monitor click and conversion performance, translating insights into actionable improvements across the digital experience. • Evaluate SEO performance and site traffic metrics to continuously improve site visibility, engagement, and conversion outcomes. • Ensure all AI and digital capabilities meet enterprise standards for risk, compliance, and governance before deployment. • Translate complex AI and digital strategies into clear executive presentations and recommendations for cross-functional stakeholders. Required Qualifications & Skills • 6 to 10 years of experience in a relevant field spanning AI strategy, digital product management, or travel and financial services. • Bachelor's degree required. • Demonstrated ability to manage complex, cross-functional projects — coordinating diverse stakeholder groups to deliver against defined milestones and deadlines. • Strong organizational capabilities with the ability to manage multiple concurrent priorities, applying sound judgment and critical thinking under pressure. • Skilled communicator with the ability to present complex technical and strategic concepts clearly to a range of audiences, including senior leadership. • Proven ability to build and sustain productive partnerships across business, technology, and functional teams to achieve shared outcomes. • Detail-oriented approach to identifying gaps and opportunities within existing processes, informed by prior experience and business knowledge. Beneficial Skills & Qualifications • Functional knowledge of the credit card or travel industry, including familiarity with current market trends and competitive dynamics. • Experience working with Adobe Analytics or similar digital analytics platforms to inform strategy and optimize performance. • Forward-thinking approach to problem-solving, with the ability to operate independently and bring original thinking to complex challenges. What We Offer At Citi, you will have the opportunity to lead high-impact work at the intersection of AI and digital innovation, contributing to a travel platform that directly shapes the experience of millions of customers. This is a senior role with real strategic ownership, offering the autonomy and resources to drive meaningful change at scale. • Hybrid working model with 3 days in the office and 2 days working remotely, supporting flexibility and work-life balance. • Strategic ownership of a high-visibility AI and digital agenda, with direct influence over platform direction and customer outcomes. • Collaboration with expert Digital and Technology teams across a global organization, offering broad professional exposure and cross-functional impact. • Access to learning and development resources to support continued growth in AI strategy, digital product leadership, and emerging technologies. • Competitive compensation and financial wellbeing benefits reflective of the seniority and scope of this role. • Wellbeing and family support programs designed to help you perform at your best inside and outside of work. Apply today to take ownership of Citi's AI and digital travel strategy and help shape the way millions of customers experience travel through one of the world's leading financial institutions. DO NOT REMOVE|f2f36e455882fcd74940cf906e409aa332604398616a64bbb70043b0040bfdaa PRODUCT INFO Citi AI Playlist ------------------------------------------------------ Job Family Group: Consumer Sales ------------------------------------------------------ Job Family: Consumer Product Sales ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Wilmington Delaware United States ------------------------------------------------------ Primary Location Full Time Salary Range: $125,760.00 - $188,640.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Jul 28, 2026 ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.

Requirements

Must-haves

Lead the development and delivery of AI-centric strategies for the Citi Travel ecosystem, driving measurable growth in customer engagement and platform adoption.
Define and execute an AI roadmap that enhances personalization, search, and customer servicing while streamlining the efficiency of back-end processes.
Oversee end-to-end delivery of AI initiatives in partnership with Digital and Technology teams, maintaining alignment with business priorities and project timelines.
Manage digital assets for Citi Travel across all Citi-owned channels, conducting A/B tests and identifying new customer discovery and access points to meet strategic goals.
Analyze Adobe Analytics data to monitor click and conversion performance, translating insights into actionable improvements across the digital experience.
Evaluate SEO performance and site traffic metrics to continuously improve site visibility, engagement, and conversion outcomes.
Ensure all AI and digital capabilities meet enterprise standards for risk, compliance, and governance before deployment.
Translate complex AI and digital strategies into clear executive presentations and recommendations for cross-functional stakeholders.
Required Qualifications & Skills
6 to 10 years of experience in a relevant field spanning AI strategy, digital product management, or travel and financial services.
Bachelor's degree required.
Demonstrated ability to manage complex, cross-functional projects — coordinating diverse stakeholder groups to deliver against defined milestones and deadlines.
Strong organizational capabilities with the ability to manage multiple concurrent priorities, applying sound judgment and critical thinking under pressure.
Skilled communicator with the ability to present complex technical and strategic concepts clearly to a range of audiences, including senior leadership.
Proven ability to build and sustain productive partnerships across business, technology, and functional teams to achieve shared outcomes.
Detail-oriented approach to identifying gaps and opportunities within existing processes, informed by prior experience and business knowledge.
Beneficial Skills & Qualifications
Functional knowledge of the credit card or travel industry, including familiarity with current market trends and competitive dynamics.
Experience working with Adobe Analytics or similar digital analytics platforms to inform strategy and optimize performance.
Forward-thinking approach to problem-solving, with the ability to operate independently and bring original thinking to complex challenges.
Consumer Sales ------------------------------------------------------
Consumer Product Sales ------------------------------------------------------
Full time ------------------------------------------------------
Wilmington Delaware United States ------------------------------------------------------

Nice-to-haves

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Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Wellness