Job description

Industry leader? Well, how about an industry creator?! WalkMe, an SAP company, pioneered the world's leading Digital Adoption Platform, helping organizations navigate change across any application or system. Today it is the platform that drives AI adoption across the enterprise. Enterprise work stays fragmented across applications, and that fragmentation compounds as AI advances. Traditional training and vendor-provided help leave organizations managing change one application at a time. WalkMe guides people through change, brings AI into the flow of work, automates tasks and shows executives how workflows perform. Global leaders including IBM, Nestlé, Thermo Fisher Scientific, and the U.S. federal government trust WalkMe. WalkMe turns AI potential into AI performance. So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you! As a Technical Architect at WalkMe, you’ll sit between Solution Architecture and Account Management, helping customers deploy, integrate and get the most out of our platform. You’ll own the technical side of delivery for complex organizations: infrastructure, deployment, integration and long-term technical strategy. Your job is to make sure customers have the right foundation in place to succeed with digital adoption. You’ll be both the technical expert and the quarterback, leading customers through complex deployments with confidence, clarity and care. You’ll work closely with customers to understand their environments and requirements, give hands-on guidance, and partner with Product, Engineering, Support and the Customer Success team so technical decisions line up with customer goals and our product roadmap. You’ll communicate proactively, move with urgency, and stay adaptable when things move fast or aren’t clear. Spanish Fluency required. Primarily supporting Latin America accounts. What You'll Own Customer onboarding and technical readiness: Lead new customer onboarding and make sure environments are ready for deployment, including network configuration. Deployment and integration: Deploy and integrate WalkMe into customer environments. That includes connecting identity providers, configuring browser extensions, setting up API integrations and making sure workflows run smoothly end to end. Technical advisory: Act as the main technical advisor for your accounts. Talk through different architecture setups and their trade-offs, and give best-practice guidance on deployment, performance and reliability. Troubleshooting and escalations: Troubleshoot deployment issues, including browser/OS compatibility and performance. Join high-severity cases as a product expert and customer advocate. Ownership and risk management: Take full ownership of your work, push things forward, clear roadblocks, and flag risks or blockers early. Strategic direction: Plan and advise on solutions and enhancements that support the customer’s business needs and long-term technical continuity. Cross-functional liaison: Be the link between customers, Product, Engineering, Support and the Customer Success team. Close gaps, run the conversations and keep everyone aligned on features, technical hurdles and the roadmap. Customer education: Help customers understand how the platform works technically, including infrastructure, privacy and security. Documentation: Write and maintain technical documentation such as installation guides, configuration guides and troubleshooting materials. Relationships: Build trust with customers, know them well, and speak up for them inside WalkMe. What You Need to Succeed Technical Skills Experience with web technologies (JavaScript, HTML, CSS) and building with APIs Knowledge of Chromium-based extension APIs and permissions Hands-on software deployment experience across Windows, macOS and VDI, including mass deployment tools and policies Experience with Identity and Access Management, including setting up identity provider integrations and working with SAML, OAuth, OIDC, SSO and MFA Working understanding of SaaS architecture, cloud delivery models and IT infrastructure (servers, databases, networking, compute) Familiarity with tools like JIRA and internal knowledge bases Professional Skills Strong communicator who sets expectations, shares updates proactively, listens with empathy, and adjusts the message for C-level, technical and business audiences Strong project management skills and a track record of running several deployments at once and delivering on time Comfortable with ambiguity and able to solve open-ended problems when there’s no set process Able to turn customer needs into technical requirements Customer-service mindset; IT helpdesk or customer-facing technical experience is a plus Driven and fast-moving: you follow through quickly and don’t let blockers slow you down Collaborative: we’re one team, and we support each other Education & Experience Bachelor’s degree in Computer Science, Engineering, IT or a related STEM field, or equivalent experience Experience in the digital adoption space is preferred What Sets Us Apart At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace. Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work. Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community. Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long. WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce. WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge. WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance. Robust Retirement Contributions: Ask HR about the specific offerings for your region! SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace. Our job titles may span more than one career level. The starting base pay for this role is between $110,000 and $127,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, and benefits as part of our competitive total rewards package. At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success. WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately. TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

Requirements

Must-haves

Industry leader? Well, how about an industry creator?!
So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!
What You'll Own
Customer onboarding and technical readiness: Lead new customer onboarding and make sure environments are ready for deployment, including network configuration.
Technical advisory: Act as the main technical advisor for your accounts. Talk through different architecture setups and their trade-offs, and give best-practice guidance on deployment, performance and reliability.
Troubleshooting and escalations: Troubleshoot deployment issues, including browser/OS compatibility and performance. Join high-severity cases as a product expert and customer advocate.
Ownership and risk management: Take full ownership of your work, push things forward, clear roadblocks, and flag risks or blockers early.
Strategic direction: Plan and advise on solutions and enhancements that support the customer’s business needs and long-term technical continuity.
Customer education: Help customers understand how the platform works technically, including infrastructure, privacy and security.
Documentation: Write and maintain technical documentation such as installation guides, configuration guides and troubleshooting materials.
Relationships: Build trust with customers, know them well, and speak up for them inside WalkMe.
What You Need to Succeed
Technical Skills
Experience with web technologies (JavaScript, HTML, CSS) and building with APIs
Knowledge of Chromium-based extension APIs and permissions
Hands-on software deployment experience across Windows, macOS and VDI, including mass deployment tools and policies
Experience with Identity and Access Management, including setting up identity provider integrations and working with SAML, OAuth, OIDC, SSO and MFA
Working understanding of SaaS architecture, cloud delivery models and IT infrastructure (servers, databases, networking, compute)
Familiarity with tools like JIRA and internal knowledge bases
Professional Skills
Strong communicator who sets expectations, shares updates proactively, listens with empathy, and adjusts the message for C-level, technical and business audiences
Strong project management skills and a track record of running several deployments at once and delivering on time

Nice-to-haves

Customer-service mindset; IT helpdesk or customer-facing technical experience is a plus
Experience in the digital adoption space is preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

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Platform: lever
Effort: quick

Benefits

Benefits detected in the listing.

Wellness

Professional Development