Job description

Job Title: ServiceNow Project Manager – Technology Modernization Remote Position Summary: Next Generation Inc. (NGI) is seeking an experienced ServiceNow Project Manager to lead enterprise ServiceNow modernization initiatives within a large-scale public-sector transportation environment. This role is responsible for planning, executing, and delivering ServiceNow implementation and enhancement projects while ensuring alignment with business objectives, stakeholder expectations, and organizational standards. The ideal candidate will bring strong project planning, execution, and communication skills, with the ability to manage complex technology initiatives across technical and business teams. Job Responsibilities: • Lead end-to-end delivery of ServiceNow modernization initiatives, including new implementations, upgrades, and enhancements • Develop, manage, and maintain detailed project plans, schedules, milestones, dependencies, and risk registers • Ensure projects are delivered on time, within scope, and within budget • Coordinate cross-functional teams including business stakeholders, technical teams, vendors, and system integrators • Manage stakeholder expectations through clear communication, status reporting, and issue escalation • Drive alignment between ServiceNow solutions and business objectives across the organization • Facilitate project governance activities, steering committee updates, and executive communications • Identify, assess, and mitigate project risks and issues throughout the delivery lifecycle • Support change management and adoption efforts to ensure successful rollout of ServiceNow solutions • Ensure compliance with organizational standards, security policies, and public-sector governance requirements Key Requirements: • Bachelor’s degree in a related discipline (Information Systems, Computer Science, Engineering, Business, or equivalent experience) • 8+ years of experience supporting or delivering enterprise technology initiatives • Minimum 2 years of experience as a Project Manager leading complex technology projects • Demonstrated experience in project planning, scheduling, execution, and evaluation • Strong understanding of technical concepts and system implementation lifecycles • Proven ability to communicate effectively with technical teams and business users • Excellent verbal and written communication skills Preferred Qualifications • PMP certification or equivalent project management credential • Prior experience managing ServiceNow implementations or modernization programs • Experience in public-sector, transportation, or highly regulated enterprise environments • Familiarity with Agile, hybrid, and/or traditional project delivery methodologies Job Benefits: • Competitive hourly rate range of $80 to $100 an hour based on experience and education

Requirements

Must-haves

Job Title: ServiceNow Project Manager – Technology Modernization Remote
The ideal candidate will bring strong project planning, execution, and communication skills, with the ability to manage complex technology initiatives across technical and business teams.
Lead end-to-end delivery of ServiceNow modernization initiatives, including new implementations, upgrades, and enhancements
Develop, manage, and maintain detailed project plans, schedules, milestones, dependencies, and risk registers
Ensure projects are delivered on time, within scope, and within budget
Coordinate cross-functional teams including business stakeholders, technical teams, vendors, and system integrators
Manage stakeholder expectations through clear communication, status reporting, and issue escalation
Drive alignment between ServiceNow solutions and business objectives across the organization
Facilitate project governance activities, steering committee updates, and executive communications
Identify, assess, and mitigate project risks and issues throughout the delivery lifecycle
Support change management and adoption efforts to ensure successful rollout of ServiceNow solutions
Ensure compliance with organizational standards, security policies, and public-sector governance requirements
Bachelor’s degree in a related discipline (Information Systems, Computer Science, Engineering, Business, or equivalent experience)
8+ years of experience supporting or delivering enterprise technology initiatives
Minimum 2 years of experience as a Project Manager leading complex technology projects
Demonstrated experience in project planning, scheduling, execution, and evaluation
Strong understanding of technical concepts and system implementation lifecycles
Proven ability to communicate effectively with technical teams and business users
Excellent verbal and written communication skills
Competitive hourly rate range of $80 to $100 an hour based on experience and education

Nice-to-haves

PMP certification or equivalent project management credential
Prior experience managing ServiceNow implementations or modernization programs
Experience in public-sector, transportation, or highly regulated enterprise environments
Familiarity with Agile, hybrid, and/or traditional project delivery methodologies

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

agile

Platform: breezy
Effort: medium