Director, Professional Services - Cybersecurity

• Essential Duties and Responsibilities
• Ensures engagements are executed in accordance with approved Statements of Work, delivery methodologies, customer expectations, and internal quality standards.
• Provides leadership oversight for complex or high-risk engagements and serve as an escalation point for delivery, customer, resource, scope, schedule, or quality concerns.
• Establishes consistent delivery practices, standards, templates, quality checkpoints, and lessons-learned processes across cybersecurity engagements.
• Ensures effective transition from sales and solution development into delivery, including scope validation, resource readiness, delivery assumptions, acceptance criteria, and customer kickoff preparation.
• Partners with project management resources to monitor engagement health, milestones, risks, issues, dependencies, change control, and customer communications.
• Ensures findings, recommendations, configurations, architectures, and other deliverables are clear, actionable, technically sound, and appropriate for the customer environment.
• Resource and Talent Leadership ·   Builds and matures cybersecurity delivery capabilities through strategic hiring, technical enablement, certification planning, mentoring, and succession planning.
• Leads, coaches, and develops cybersecurity consultants, engineers, architects, and other professional services resources.
• Owns workforce planning for cybersecurity professional services, balancing demand, skills, geography, utilization, customer needs, and employee development.
• Assigns the right resources to engagements based on technical capability, experience, availability, and engagement risk.
• Defines role expectations, technical skill requirements, certification priorities, and development roadmaps in partnership with Cybersecurity Practice leadership.
• Owns recruiting, interviewing, onboarding, performance management, succession planning, and retention of cybersecurity delivery talent.
• Builds a culture of accountability, knowledge sharing, continuous learning, customer focus, and cross-team collaboration.
• Develops an intentional sourcing model that determines when work should be delivered with internal resources, strategic partners, or subcontractors, while protecting quality, customer experience, and margin.
• Provides accurate and timely reporting on resource demand, staffing gaps, engagement health, delivery risks, and financial performance.
• Identifies operational constraints and implement improvements that increase delivery quality, scalability, predictability, and profitability.
• Ensures appropriate governance for subcontractor and partner delivery, including resource qualification, onboarding, statements of work, performance oversight, and quality assurance.
• Partners with Operations and Finance to support forecasting, resource planning, cost management, and corrective actions when performance is outside expectations.
• Portfolio Readiness and Continuous Improvement ·   Partners with the Cybersecurity Practice Director and Portfolio Management to ensure new and updated offerings are executable before release to the field.
• Provides delivery input into service design, scope boundaries, level-of-effort assumptions, skills requirements, dependencies, pricing considerations, and delivery risk.
• Converts lessons learned from customer engagements into improvements to methods, templates, enablement, estimates, and solution definitions.
• Maintains awareness of evolving cybersecurity threats, technologies, frameworks, partner capabilities, and customer requirements that may affect delivery readiness.
• Translates new cybersecurity offerings into repeatable delivery motions by defining delivery methodologies, resource requirements, quality standards, and implementation approaches.

None flagged.